Available to hire
Hi there! I’m Draq Florence Ragpala, a highly motivated and detail-oriented aspiring virtual assistant with strong organizational and communication skills. I’m proficient with productivity and office tools to keep tasks moving smoothly and ensure quality outputs.
I’m eager to support businesses and entrepreneurs by handling administrative tasks, creating engaging content, and maintaining efficient workflows. I thrive in collaborative environments and love turning ideas into well-structured, high-quality results.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Advanced
Work Experience
Data Entry & Administrative Support (Freelance) at Freelance
June 1, 2025 - September 1, 2025Provided on-call data entry support based on client requirements, ensuring accuracy and timely completion of assigned tasks. Entered, updated, and verified data in spreadsheets and online systems while maintaining data integrity and confidentiality. Adapted quickly to varying work loads and short-term projects, meeting deadlines with minimal supervision. Communicated with clients to clarify task requirements and confirm data accuracy.
Quality Assurance Intern at Arielus Software Inc
September 1, 2024 - December 1, 2024Executed structured testing and troubleshooting of web systems, identifying system issues and performance defects. Logged, tracked, and documented technical issues, supporting system stability and server reliability. Collaborated with technical teams to validate fixes and ensure system functionality after updates. Supported system documentation and process improvement initiatives.
Student Assistant – IT Technician at La Salle University - Ozamiz City
August 1, 2022 - December 1, 2022Provided first-level technical support for desktops, laptops, printers, and basic network connectivity issues. Installed, configured, and maintained hardware, software, and peripheral devices. Assisted in IT asset inventory tracking, documentation, and system records management. Supported network troubleshooting for LAN connectivity and system access issues. Documented service requests and assisted in IT support reporting. Ensured smooth daily IT operations through preventive maintenance and system monitoring.
Education
Bachelor of Science in Information Technology at La Salle University - Ozamiz City
August 20, 2020 - July 20, 2025Bachelor of Science in Information Technology at La Salle University - Ozamiz City
August 20, 2020 - March 25, 2026Qualifications
Google IT Support Professional Certificate
January 11, 2030 - March 25, 2026Google UX Design Professional Certificate
January 11, 2030 - March 25, 2026Essential Data Analytics – Cisco Academy
January 11, 2030 - March 25, 2026Introduction to Cyber Security
January 11, 2030 - March 25, 2026Industry Experience
Software & Internet, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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