Hi there! I'm Draq Florence Ragpala, a highly motivated and detail-oriented aspiring virtual assistant with strong organizational and communication skills. I’m proficient with productivity and office tools to keep tasks moving smoothly and ensure quality outputs. I'm eager to support businesses and entrepreneurs by handling administrative tasks, creating engaging content, and maintaining efficient workflows. I thrive in collaborative environments and love turning ideas into well-structured, high-quality results.

Draq Florence S Ragpala

Hi there! I'm Draq Florence Ragpala, a highly motivated and detail-oriented aspiring virtual assistant with strong organizational and communication skills. I’m proficient with productivity and office tools to keep tasks moving smoothly and ensure quality outputs. I'm eager to support businesses and entrepreneurs by handling administrative tasks, creating engaging content, and maintaining efficient workflows. I thrive in collaborative environments and love turning ideas into well-structured, high-quality results.

Available to hire

Hi there! I’m Draq Florence Ragpala, a highly motivated and detail-oriented aspiring virtual assistant with strong organizational and communication skills. I’m proficient with productivity and office tools to keep tasks moving smoothly and ensure quality outputs.

I’m eager to support businesses and entrepreneurs by handling administrative tasks, creating engaging content, and maintaining efficient workflows. I thrive in collaborative environments and love turning ideas into well-structured, high-quality results.

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Language

English
Advanced

Work Experience

Data Entry & Administrative Support (Freelance) at Freelance
June 1, 2025 - September 1, 2025
Provided on-call data entry support based on client requirements, ensuring accuracy and timely completion of assigned tasks. Entered, updated, and verified data in spreadsheets and online systems while maintaining data integrity and confidentiality. Adapted quickly to varying work loads and short-term projects, meeting deadlines with minimal supervision. Communicated with clients to clarify task requirements and confirm data accuracy.
Quality Assurance Intern at Arielus Software Inc
September 1, 2024 - December 1, 2024
Executed structured testing and troubleshooting of web systems, identifying system issues and performance defects. Logged, tracked, and documented technical issues, supporting system stability and server reliability. Collaborated with technical teams to validate fixes and ensure system functionality after updates. Supported system documentation and process improvement initiatives.
Student Assistant – IT Technician at La Salle University - Ozamiz City
August 1, 2022 - December 1, 2022
Provided first-level technical support for desktops, laptops, printers, and basic network connectivity issues. Installed, configured, and maintained hardware, software, and peripheral devices. Assisted in IT asset inventory tracking, documentation, and system records management. Supported network troubleshooting for LAN connectivity and system access issues. Documented service requests and assisted in IT support reporting. Ensured smooth daily IT operations through preventive maintenance and system monitoring.

Education

Bachelor of Science in Information Technology at La Salle University - Ozamiz City
August 20, 2020 - July 20, 2025
Bachelor of Science in Information Technology at La Salle University - Ozamiz City
August 20, 2020 - March 25, 2026

Qualifications

Google IT Support Professional Certificate
January 11, 2030 - March 25, 2026
Google UX Design Professional Certificate
January 11, 2030 - March 25, 2026
Essential Data Analytics – Cisco Academy
January 11, 2030 - March 25, 2026
Introduction to Cyber Security
January 11, 2030 - March 25, 2026

Industry Experience

Software & Internet, Professional Services, Education