Michael Tandoc
Hello, I'm Michael Tandoc, a versatile operations and service professional with a background spanning hospitality, tourism, and creative production.
About
Hello, I’m Michael Tandoc, a versatile operations and service professional with a background spanning hospitality, tourism, and creative production. I’ve excelled in guest experience, front desk operations, and on-site event support across New Zealand and Australia, always focusing on thoughtful service and practical problem solving.
I’m energized by roles that blend guest interactions with hands-on operational delivery—whether coordinating bookings, managing flow during peak periods, or creating engaging content for brand experiences. I’m back in Vancouver and eager to bring my adaptability, teamwork, and customer-first mindset to a dynamic team.
- 4 years' experience
- Joined December 2025
Languages
- EnglishFluent
Industry experience
- Travel & Hospitality
- Retail
- Professional Services
- Media & Entertainment
Work experience· 5 roles
Provided front-of-house guest services, check-in/check-out, reservation management, and concierge support. Maintained high guest satisfaction through proactive problem solving and efficient coordination with housekeeping and maintenance to ensure smooth operations during peak periods and a multi-year property construction project.
Visitor Operations: Managed high-volume entry and exit logistics for a major seasonal festival, processed transactions, and maintained smooth crowd flow during peak hours. Sales & Engagement: Conducted product tastings and served refreshments, leveraging product knowledge to drive retail sales and enhance the visitor experience. Visual Merchandising: Maintained stock displays to attract visitors.
Systems: Mastered MEWS hotel systems to manage bookings and guest flow. Multimedia Production: Produced high-engagement video assets via agile mobile editing workflows for social platforms (Instagram Reels/TikTok) and aligned photography with brand aesthetics. Community Building: Created area guides and guest engagement activities that supported local business partnerships and enhanced guest experiences.
Education
Certifications and awards
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