Available to hire
Hello, I’m Michael Tandoc, a versatile operations and service professional with a background spanning hospitality, tourism, and creative production. I’ve excelled in guest experience, front desk operations, and on-site event support across New Zealand and Australia, always focusing on thoughtful service and practical problem solving.
I’m energized by roles that blend guest interactions with hands-on operational delivery—whether coordinating bookings, managing flow during peak periods, or creating engaging content for brand experiences. I’m back in Vancouver and eager to bring my adaptability, teamwork, and customer-first mindset to a dynamic team.
Language
English
Fluent
Work Experience
Front Desk Receptionist at Oaks Queenstown Shores Resort
November 1, 2024 - February 1, 2025Provided front-of-house guest services, check-in/check-out, reservation management, and concierge support. Maintained high guest satisfaction through proactive problem solving and efficient coordination with housekeeping and maintenance to ensure smooth operations during peak periods and a multi-year property construction project.
Customer Experience Assistant at Cherry Hill Orchards
August 1, 2024 - November 1, 2024Visitor Operations: Managed high-volume entry and exit logistics for a major seasonal festival, processed transactions, and maintained smooth crowd flow during peak hours. Sales & Engagement: Conducted product tastings and served refreshments, leveraging product knowledge to drive retail sales and enhance the visitor experience. Visual Merchandising: Maintained stock displays to attract visitors.
Lead Production Technician at Head Start Medical Ltd.
August 1, 2019 - October 1, 2023Led production QA and final product sign-off; trained new personnel on SOPs and Quality Management Systems. Technical fabrication: managed end-to-end fabrication of cranial orthoses, utilizing SolidWorks, 3D Builder, and Simplify3D to process scans and operate 3D printers. Process improvement: contributed to internal innovation projects including client data analysis and the creation of video training modules to streamline onboarding. Versatility: cross-trained across design and fabrication tools (Traumtan, Dremel) and industrial equipment with strong attention to detail.
Bakery Assistant at Dello Mano
November 1, 2023 - December 1, 2023Logistics & Fulfilment: Organized client orders with precise, timely dispatch and an aesthetic packaging presentation for optimal customer satisfaction. Production Support: Assisted bakers in the creation and decoration of high-end goods, contributing to product quality in a fast-paced kitchen environment. Equipment & Safety: Operated industrial bakery machinery to improve production speed and accuracy, while maintaining rigorous equipment cleanliness and operational efficiency.
Front Desk & Content Creator (Hybrid Role) at Selina Melbourne
July 1, 2024 - September 1, 2024Systems: Mastered MEWS hotel systems to manage bookings and guest flow. Multimedia Production: Produced high-engagement video assets via agile mobile editing workflows for social platforms (Instagram Reels/TikTok) and aligned photography with brand aesthetics. Community Building: Created area guides and guest engagement activities that supported local business partnerships and enhanced guest experiences.
Education
Certificate in Architectural and Structural CAD and Graphic Technology at British Columbia Institute of Technology (Burnaby, BC)
January 1, 2014 - December 31, 2015Diploma at Tamanawis Secondary School (Surrey, BC)
January 1, 2010 - December 31, 2012Qualifications
Education Certificate in Architectural and Structural CAD and Graphic Technology
January 1, 2014 - December 31, 2015Industry Experience
Travel & Hospitality, Retail, Professional Services, Media & Entertainment
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