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Hi, I’m Duha Hasan—a versatile Content Writer and Administrative Professional with over 4 years of experience. I excel at managing high-volume customer interactions (150+ daily) and delivering high-quality editorial and marketing content across UAE government sectors. I’m bilingual in Arabic and English, with strong skills in institutional reporting, media scriptwriting, and regulatory compliance. I thrive in collaborative environments that require clear communication and attention to detail, and I enjoy turning complex information into engaging, accessible content.…Hi, I’m Duha Hasan—a versatile Content Writer and Administrative Professional with over 4 years of experience. I excel at managing high-volume customer interactions (150+ daily) and delivering high-quality editorial and marketing content across UAE government sectors. I’m bilingual in Arabic and English, with strong skills in institutional reporting, media scriptwriting, and regulatory compliance. I thrive in collaborative environments that require clear communication and attention to detail, and I enjoy turning complex information into engaging, accessible content.

Duha Hasan

Project Manager, Production Manager, Production Coordinator, +5

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Hi, I’m Duha Hasan—a versatile Content Writer and Administrative Professional with over 4 years of experience. I excel at managing high-volume customer interactions (150+ daily) and delivering high-quality editorial and marketing content across UAE government sectors. I’m bilingual in Arabic and English, with strong skills in institutional reporting, media scriptwriting, and regulatory compliance. I thrive in collaborative environments that require clear communication and attention to detail, and I enjoy turning complex information into engaging, accessible content.…Hi, I’m Duha Hasan—a versatile Content Writer and Administrative Professional with over 4 years of experience. I excel at managing high-volume customer interactions (150+ daily) and delivering high-quality editorial and marketing content across UAE government sectors. I’m bilingual in Arabic and English, with strong skills in institutional reporting, media scriptwriting, and regulatory compliance. I thrive in collaborative environments that require clear communication and attention to detail, and I enjoy turning complex information into engaging, accessible content.

Available to hire

Hi, I’m Duha Hasan—a versatile Content Writer and Administrative Professional with over 4 years of experience. I excel at managing high-volume customer interactions (150+ daily) and delivering high-quality editorial and marketing content across UAE government sectors.

I’m bilingual in Arabic and English, with strong skills in institutional reporting, media scriptwriting, and regulatory compliance. I thrive in collaborative environments that require clear communication and attention to detail, and I enjoy turning complex information into engaging, accessible content.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Arabic

Fluent

English

Fluent

Work Experience

Customer Service Specialist at Abu Dhabi Municipalities and Transport (ITC)

March 1, 2024 - Present

Manages daily interactions with 150+ customers, resolving complex violations and inquiries with high precision. Streamlines inter-departmental communication to expedite the resolution of customer complaints and reporting. Ensures strict adherence to UAE transport regulations and permit requirements.

Customer Service Specialist at Abu Dhabi Municipalities & Transport

March 1, 2024 - Present

Managed daily interactions with 150+ customers, identifying and resolving violations and problems with high precision and professionalism; coordinated inter-departmental communications to expedite issue resolution; ensured strict compliance with UAE regulations by providing accurate permit and legal information to the public; utilized CRM systems to track customer interactions and follow up on service requests; handled citizen inquiries and service requests efficiently to enhance public satisfaction.

Content Writer & Editor at Jordan Times Newspaper

January 1, 2022 - February 28, 2023

Authored engaging news articles and media scripts, maintaining rigourous national editorial standards. Executed professional translation and proofreading (Arabic/English) for legal and media documents.

Administrative & Reporting Editor at UNHCR

February 1, 2021 - January 31, 2023

Oversaw the quality and coherence of official humanitarian reports and international communications. Designed user-friendly manuals and guides to simplify complex information for beneficiaries.

Administrative & Reporting Editor (Freelance) at UNHCR

February 1, 2021 - January 31, 2023

Collaborated with project managers to produce professional work following precise organizational specifications; developed clear and comprehensive user manuals and guides to enhance organizational communication; provided editorial and reporting oversight, ensuring quality and coherence in official administrative reports and communications.