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Hi, I’m Duha Hasan—a versatile Content Writer and Administrative Professional with over 4 years of experience. I excel at managing high-volume customer interactions (150+ daily) and delivering high-quality editorial and marketing content across UAE government sectors. I’m bilingual in Arabic and English, with strong skills in institutional reporting, media scriptwriting, and regulatory compliance. I thrive in collaborative environments that require clear communication and attention to detail, and I enjoy turning complex information into engaging, accessible content.…Hi, I’m Duha Hasan—a versatile Content Writer and Administrative Professional with over 4 years of experience. I excel at managing high-volume customer interactions (150+ daily) and delivering high-quality editorial and marketing content across UAE government sectors. I’m bilingual in Arabic and English, with strong skills in institutional reporting, media scriptwriting, and regulatory compliance. I thrive in collaborative environments that require clear communication and attention to detail, and I enjoy turning complex information into engaging, accessible content.

Duha Hasan

Project Manager, Production Manager, Production Coordinator, +5

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Hi, I’m Duha Hasan—a versatile Content Writer and Administrative Professional with over 4 years of experience. I excel at managing high-volume customer interactions (150+ daily) and delivering high-quality editorial and marketing content across UAE government sectors. I’m bilingual in Arabic and English, with strong skills in institutional reporting, media scriptwriting, and regulatory compliance. I thrive in collaborative environments that require clear communication and attention to detail, and I enjoy turning complex information into engaging, accessible content.…Hi, I’m Duha Hasan—a versatile Content Writer and Administrative Professional with over 4 years of experience. I excel at managing high-volume customer interactions (150+ daily) and delivering high-quality editorial and marketing content across UAE government sectors. I’m bilingual in Arabic and English, with strong skills in institutional reporting, media scriptwriting, and regulatory compliance. I thrive in collaborative environments that require clear communication and attention to detail, and I enjoy turning complex information into engaging, accessible content.

Available to hire

Hi, I’m Duha Hasan—a versatile Content Writer and Administrative Professional with over 4 years of experience. I excel at managing high-volume customer interactions (150+ daily) and delivering high-quality editorial and marketing content across UAE government sectors.

I’m bilingual in Arabic and English, with strong skills in institutional reporting, media scriptwriting, and regulatory compliance. I thrive in collaborative environments that require clear communication and attention to detail, and I enjoy turning complex information into engaging, accessible content.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Arabic

Fluent

English

Fluent

Work Experience

Administrative & Reporting Editor (Freelance) at UNHCR

February 1, 2021 - January 31, 2023

Collaborated with project managers to produce professional work following precise organizational specifications; developed clear and comprehensive user manuals and guides to enhance organizational communication; provided editorial and reporting oversight, ensuring quality and coherence in official administrative reports and communications.

Customer Service Specialist at Abu Dhabi Municipalities & Transport

March 1, 2024 - Present

Managed daily interactions with 150+ customers, identifying and resolving violations and problems with high precision and professionalism; coordinated inter-departmental communications to expedite issue resolution; ensured strict compliance with UAE regulations by providing accurate permit and legal information to the public; utilized CRM systems to track customer interactions and follow up on service requests; handled citizen inquiries and service requests efficiently to enhance public satisfaction.

Customer Service Specialist at Abu Dhabi Municipalities and Transport (ITC)

March 1, 2024 - Present

Manages daily interactions with 150+ customers, resolving complex violations and inquiries with high precision. Streamlines inter-departmental communication to expedite the resolution of customer complaints and reporting. Ensures strict adherence to UAE transport regulations and permit requirements.

Content Writer & Editor at Jordan Times Newspaper

January 1, 2022 - February 28, 2023

Authored engaging news articles and media scripts, maintaining rigourous national editorial standards. Executed professional translation and proofreading (Arabic/English) for legal and media documents.

Administrative & Reporting Editor at UNHCR

February 1, 2021 - January 31, 2023

Oversaw the quality and coherence of official humanitarian reports and international communications. Designed user-friendly manuals and guides to simplify complex information for beneficiaries.