Durgesh Jha

Led Google ecosystem data validation and quality assurance; implemented rigorous validation protocols; engineered automated dashboards (WFH, Production, Training) to provide real-time visibility into resources and bottlenecks; reduced manual verification time by 15% through workflow optimization and Excel automation; delivered Partner Analysis and KPI reports to guide senior management strategy; led client calibration sessions to align SOPs and resolve process ambiguities; collaborated with engineering teams to enhance ML training datasets by addressing map/content anomalies.

Enforced data integrity by implementing a performance-based incentive model to ensure high-quality submissions; investigated client validation requests and applied root-cause analysis to resolve persistent data discrepancies; enhanced platform accuracy and data reliability.

Managed L1 support for Airtel RF projects, resolving complex router issues within SLA; coordinated with field engineers to ensure 100% client uptime.