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My name is Diana, and I have over 11 years of experience in customer support, technical support, and as a technical support engineer. A fast learner with the ability to integrate quickly into any environment.…

Diana Elena Groapa

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My name is Diana, and I have over 11 years of experience in customer support, technical support, and as a technical support engineer. A fast learner with the ability to integrate quickly into any environment.…

Available to hire

My name is Diana, and I have over 11 years of experience in customer support, technical support, and as a technical support engineer.
A fast learner with the ability to integrate quickly into any environment.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

Work Experience

Customer Service Specialist at Dell Technologies

November 1, 2021 - November 1, 2021

Assisted customers with Dell laptop issues, order processing and support; ensured professional and diplomatic communication; ensured customer satisfaction with purchases, including returns, exchanges, or repairs.

B2B Sales Agent at CGS Romania

June 1, 2021 - June 1, 2021

Generated new opportunities and developed new customers/partnerships in the B2B segment; managed existing accounts; presented Okta security/authentication solutions; negotiated and closed deals; collaborated with internal teams to ensure a smooth customer experience; prepared and delivered demonstrations and sales materials.

Technical Support Specialist at Arvato

February 1, 2019 - February 1, 2019

Helped customers resolve technical issues related to Huawei devices; offered troubleshooting and product information; managed complaints; assisted with returns, exchanges or repairs.

Customer Service Specialist at Arvato

November 1, 2018 - November 1, 2018

Assisted customers in resolving technical issues related to Huawei devices (phones, tablets, etc.); provided product information; managed complaints; processed returns and exchanges; ensured customer satisfaction and informed product recommendations.

Technical Support Specialist at Sykes Enterprises, Incorporated

September 1, 2016 - September 1, 2016

Technical support to customers, resolving issues related to email accounts, passwords, access to services, and other features; providing product information; handling complaints; processing orders; collecting feedback; collaborating cross-functionally to improve processes and customer experience.