Dylan Jiang
I’m Dylan Jiang, a mathematics graduate who enjoys turning technical signals and data into clear, reliable outcomes.
About
I’m Dylan Jiang, a mathematics graduate who enjoys turning technical signals and data into clear, reliable outcomes. I’ve worked in technical operations and IT support roles where monitoring, validation, and problem-solving are daily priorities—whether that’s checking signal quality, reviewing alarms and system health, or troubleshooting client environments.
I bring a mix of analytical and hands-on skills: Python with data libraries like Pandas, NumPy, and Matplotlib, plus practical experience using tools such as Excel, ConnectWise, and TeamViewer. I’m comfortable investigating anomalies, documenting actions, and communicating resolutions quickly in fast-paced settings.
- 6 years' experience
- Joined September 2026
Industry experience
- Software & Internet
- Telecommunications
- Media & Entertainment
- Computers & Electronics
- Professional Services
Work experience· 4 roles
Monitored and analyzed AMCN B&T channel distributions for outbound and inbound signal quality. Verified and validated tones for local ad insertion, Nielsen SID distribution, and clean return feeds. Logged into 75+ encoders to review alarms, bandwidth, temperature, and filter status data, and performed system checks including test mirror/DR routing and satellite receiver margin analysis. Scheduled downlink requests and programmed and operated live blackouts and service replacements as needed.
Diagnosed diverse IT issues for clients across Windows 10/11, networking equipment, and camera systems, providing prompt resolutions to reduce downtime. Used ConnectWise and TeamViewer for remote troubleshooting of hardware, software, and connectivity. Built tailored solutions to match client needs and advised on optimizing IT systems and workflows, using Excel to track and report issue-resolution data.
Organized and maintained patient records to ensure accurate documentation. Managed appointment scheduling to optimize office workflow and performed precise data entry to support efficient administrative processes.
Education
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