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I’m Dylan Jiang, a mathematics graduate who enjoys turning technical signals and data into clear, reliable outcomes. I’ve worked in technical operations and IT support roles where monitoring, validation, and problem-solving are daily priorities—whether that’s checking signal quality, reviewing alarms and system health, or troubleshooting client environments. I bring a mix of analytical and hands-on skills: Python with data libraries like Pandas, NumPy, and Matplotlib, plus practical experience using tools such as Excel, ConnectWise, and TeamViewer. I’m comfortable investigating anomalies, documenting actions, and communicating resolutions quickly in fast-paced settings.…I’m Dylan Jiang, a mathematics graduate who enjoys turning technical signals and data into clear, reliable outcomes. I’ve worked in technical operations and IT support roles where monitoring, validation, and problem-solving are daily priorities—whether that’s checking signal quality, reviewing alarms and system health, or troubleshooting client environments. I bring a mix of analytical and hands-on skills: Python with data libraries like Pandas, NumPy, and Matplotlib, plus practical experience using tools such as Excel, ConnectWise, and TeamViewer. I’m comfortable investigating anomalies, documenting actions, and communicating resolutions quickly in fast-paced settings.

Dylan Jiang

Data Analyst, Web Developer, Programmer, +2

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I’m Dylan Jiang, a mathematics graduate who enjoys turning technical signals and data into clear, reliable outcomes. I’ve worked in technical operations and IT support roles where monitoring, validation, and problem-solving are daily priorities—whether that’s checking signal quality, reviewing alarms and system health, or troubleshooting client environments. I bring a mix of analytical and hands-on skills: Python with data libraries like Pandas, NumPy, and Matplotlib, plus practical experience using tools such as Excel, ConnectWise, and TeamViewer. I’m comfortable investigating anomalies, documenting actions, and communicating resolutions quickly in fast-paced settings.…I’m Dylan Jiang, a mathematics graduate who enjoys turning technical signals and data into clear, reliable outcomes. I’ve worked in technical operations and IT support roles where monitoring, validation, and problem-solving are daily priorities—whether that’s checking signal quality, reviewing alarms and system health, or troubleshooting client environments. I bring a mix of analytical and hands-on skills: Python with data libraries like Pandas, NumPy, and Matplotlib, plus practical experience using tools such as Excel, ConnectWise, and TeamViewer. I’m comfortable investigating anomalies, documenting actions, and communicating resolutions quickly in fast-paced settings.

Available to hire

I’m Dylan Jiang, a mathematics graduate who enjoys turning technical signals and data into clear, reliable outcomes. I’ve worked in technical operations and IT support roles where monitoring, validation, and problem-solving are daily priorities—whether that’s checking signal quality, reviewing alarms and system health, or troubleshooting client environments.

I bring a mix of analytical and hands-on skills: Python with data libraries like Pandas, NumPy, and Matplotlib, plus practical experience using tools such as Excel, ConnectWise, and TeamViewer. I’m comfortable investigating anomalies, documenting actions, and communicating resolutions quickly in fast-paced settings.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

NOC Tech at AMC Networks

August 1, 2025 - June 30, 2026

Monitored and analyzed AMCN B&T channel distributions for outbound and inbound signal quality. Verified and validated tones for local ad insertion, Nielsen SID distribution, and clean return feeds. Logged into 75+ encoders to review alarms, bandwidth, temperature, and filter status data, and performed system checks including test mirror/DR routing and satellite receiver margin analysis. Scheduled downlink requests and programmed and operated live blackouts and service replacements as needed.

IT Intern at Tech Savvy Team

May 1, 2022 - August 1, 2025

Diagnosed diverse IT issues for clients across Windows 10/11, networking equipment, and camera systems, providing prompt resolutions to reduce downtime. Used ConnectWise and TeamViewer for remote troubleshooting of hardware, software, and connectivity. Built tailored solutions to match client needs and advised on optimizing IT systems and workflows, using Excel to track and report issue-resolution data.

Part-Time Receptionist at Julie A. Izen, DMD

November 1, 2019 - March 1, 2020

Organized and maintained patient records to ensure accurate documentation. Managed appointment scheduling to optimize office workflow and performed precise data entry to support efficient administrative processes.

Sponsor Outreach Coordinator at h2hacks

September 1, 2018 - August 1, 2020

Organized hackathons for 80+ students from grades 8–12, supporting creativity and technical skill-building. Collaborated with industry leaders to host workshops sponsored by organizations including Facebook, MakeSchool, and ThinkOcean, and provided hands-on learning experiences with exposure to cutting-edge technologies.