Available to hire
I am a Creative Integration & Automation Specialist with 5+ years of experience building low-code business applications, automating workflows, and integrating systems to streamline operations.
I excel at turning complex processes into scalable, user-friendly solutions using n8n, Zapier, Make.com, Appsmith, and PostgreSQL. I am fluent in German, English, and Bosnian, and I enjoy collaborating with diverse teams to deliver measurable impact.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
German
Fluent
English
Fluent
Bosnian
Fluent
Work Experience
Automation & CRM Consultant at SNKB Namik Kara
March 1, 2025 - October 20, 2025Built and customized CRM solutions, reducing manual processes and improving business workflows. Automated 20+ repetitive workflows with low-code tools, achieving an estimated 35% time savings. Partnered with leadership to design digital transformation roadmaps, driving adoption of automation technologies.
Automation & Web Consultant at Team Rofan Rechtsanwaltsgesellschaft mbH
April 1, 2024 - October 20, 2025Developed low-code web applications and automated accounting workflows with LexOffice. Integrated business processes with custom automations, cutting data processing time by 30%. Authored training documentation and delivered user onboarding sessions for non-technical staff.
Customer Success Specialist at Salesby GmbH
August 1, 2023 - October 20, 2025Deployed and maintained automated CRM workflows, reducing manual data entry by 60%. Designed customer dashboards with filters and reporting features to improve visibility for decision-making. Managed customer support processes via HelpScout, maintaining 95% satisfaction scores.
Technical Support Agent at yoummday
January 1, 2023 - October 20, 2025Created internal low-code automation tools that shortened ticket resolution times.
Technical Support Agent at Teleperformance
June 1, 2022 - October 20, 2025Delivered technical support for telecom products while documenting repeat issues to inform workflow improvements.
CNC Machinist at Irfo-Pak d.o.o.
January 1, 2022 - October 20, 2025Operated CNC machines and optimized production workflows.
Education
Associate Degree in Information Technology at Empirica
January 1, 2015 - January 1, 2017Mechanical Technician, CAD at JUMS Elektro-Mašinska škola Lukavac
January 1, 2010 - January 1, 2014Qualifications
Industry Experience
Software & Internet, Professional Services, Manufacturing
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Hire a Web Developer
We have the best web developer experts on Twine. Hire a web developer today.