Orchestrated the completion of over 15 projects ahead of schedule, achieving a 20% reduction in project delivery time; improved client satisfaction scores by 30%. Streamlined workflows, coordinated five cross-functional teams to eliminate backlog issues, boosting productivity by 40% and enabling the timely launch of three major client projects. Designed and developed custom WordPress websites for an average of 2 clients per month, contributing to a 25% revenue growth while keeping projects within budget.

IT Support (National Service) at Cocoa Clinic

September 1, 2023 - September 1, 2023

Facilitated administration and maintenance of IT systems, managed user accounts, and performed monthly software installations to ensure secure and seamless operations. Delivered comprehensive technical support, resolving hardware and software issues to minimize workflow disruptions.

IT Intern at National Communications Authority

December 1, 2021 - December 1, 2021

Delivered technical support to over 200 end-users, resolving 95% of IT issues on first contact, enhancing overall operational efficiency by 30%.

Executive Assistant at Ghana Post Company Ltd.

May 1, 2020 - November 4, 2025

Managed the MD's calendar, appointments, and travel; drafted, reviewed, and organized correspondence, reports, and presentations; served as the first point of contact for senior stakeholders, partners, and government agencies; tracked deadlines, monitored projects, and ensured timely follow-up on action items; handled confidential information with discretion and professionalism.