Eda Gul

Delivered integration and project management for new Core CRM features following a fusion-acquisition (Salesforce to CRM Dynamics 365/Entity in Azure). Led merger integration workstreams (processes, tools, teams) aligned with M&A contract agreements, including a challenging roadmap with go-live under 8 months for large-scale CRM migration. Coordinated tracking across other streams (SAP, IFT, MDM, etc.), managed sprint/Backlog planning, and wrote/managed user stories and test cases with DevOps backlog management. Supported testing across multiple environments (DEV/Test/VAL/PROD) and followed governance meetings with daily/weekly refinement. Prepared and presented progress updates to leadership. Also managed opportunity/pricing tool mapping and data migration activities (opportunities, quotes, accounts, contacts), ensuring end-to-end release follow-up.

Managed ERP interfaces integration with core CRMs (Salesforce in the cloud) with a focus on GxP validation and customer complaint quality processes. Led test planning and execution (“Scrum”/“BA”): reviewed and drafted functional/technical specs, followed up with developers, performed test review, and created user stories and functional risk assessments. Owned project lead responsibilities including consolidation missions, interface and middleware mapping, connectivity tests, and validation phases (Dry Run / SIT / UAT). Led validation of critical GxP documents, ensured documentation traceability, and maintained data homogeneity across tools (JIRA/Confluence), including tracking relevance and audit-ready traceability.

Coordinated GxP-critical deployments and maintained GxP documentation control with critical sharepoint folders. Managed user stories, functional requirements (FRAs), and testing activities (JIRA/ServiceNow). Delivered solution implementation in ServiceNow and ensured correct environment and release delivery through DEV/Test/VAL/production validation cycles, collaborating with DevOps and delivery teams.