Edvīns Jakovļevs
I’m Edvīns Džakovļevs, a customer-facing technology and retail professional from Riga, Latvia.
About
I’m Edvīns Džakovļevs, a customer-facing technology and retail professional from Riga, Latvia. I combine technology product consulting with strong relationship building to help customers discover what they actually need, explain product options clearly, and recommend the most suitable solutions.
Over the years, I’ve tracked sales targets and KPIs, improved day-to-day operations, and supported teams through coaching and leadership. I’ve also worked across areas like supplier coordination, problem solving, and managed daily store operations in an IT products and services retail environment—bringing structured thinking, analytics, and a practical approach to every customer interaction.
- 8 years' experience
- Joined June 2026
Skills· 11
Languages
- LatvianFluent
- RussianAdvanced
- EnglishAdvanced
- GermanIntermediate
Industry experience
- Retail
- Professional Services
- Media & Entertainment
- Financial Services
- Computers & Electronics
- Software & Internet
- Education
Work experience· 9 roles
Managed daily store operations and team performance in a retail environment for IT products and services. Consulted customers on needs, explained product options, and recommended appropriate technology solutions. Monitored sales targets and KPIs, reviewed operating results, identified opportunities to improve internal processes, recruited and trained employees, supported team development, and handled complex customer situations. Coordinated product orders, purchasing, and supplier relationships while working with internal systems and operational information.
Advised customers on needs, recommended banking products and services, and resolved customer issues using internal systems and customer data.
Identified customer needs and explained suitable banking products and services. Resolved customer queries and complex situations using customer data and internal banking systems while maintaining accuracy and confidentiality.
Education
Certifications and awards
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