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I'm a results-driven professional with extensive experience in IT desktop support, customer service, debt collection, and e-commerce operations across fast-paced setups in the UAE and the Philippines. I thrive on building robust processes, leading teams, and delivering exceptional customer experiences. I enjoy solving problems, analyzing data to optimize pricing, listings, inventory, and order fulfillment. I excel at cross-functional collaboration, maintaining CRM accuracy, and guiding customers through complex financial and technical issues.…I'm a results-driven professional with extensive experience in IT desktop support, customer service, debt collection, and e-commerce operations across fast-paced setups in the UAE and the Philippines. I thrive on building robust processes, leading teams, and delivering exceptional customer experiences. I enjoy solving problems, analyzing data to optimize pricing, listings, inventory, and order fulfillment. I excel at cross-functional collaboration, maintaining CRM accuracy, and guiding customers through complex financial and technical issues.

Edmundo Navarro

Data Collector, Copywriter, Image Editor

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I'm a results-driven professional with extensive experience in IT desktop support, customer service, debt collection, and e-commerce operations across fast-paced setups in the UAE and the Philippines. I thrive on building robust processes, leading teams, and delivering exceptional customer experiences. I enjoy solving problems, analyzing data to optimize pricing, listings, inventory, and order fulfillment. I excel at cross-functional collaboration, maintaining CRM accuracy, and guiding customers through complex financial and technical issues.…I'm a results-driven professional with extensive experience in IT desktop support, customer service, debt collection, and e-commerce operations across fast-paced setups in the UAE and the Philippines. I thrive on building robust processes, leading teams, and delivering exceptional customer experiences. I enjoy solving problems, analyzing data to optimize pricing, listings, inventory, and order fulfillment. I excel at cross-functional collaboration, maintaining CRM accuracy, and guiding customers through complex financial and technical issues.

Available to hire

I’m a results-driven professional with extensive experience in IT desktop support, customer service, debt collection, and e-commerce operations across fast-paced setups in the UAE and the Philippines. I thrive on building robust processes, leading teams, and delivering exceptional customer experiences.

I enjoy solving problems, analyzing data to optimize pricing, listings, inventory, and order fulfillment. I excel at cross-functional collaboration, maintaining CRM accuracy, and guiding customers through complex financial and technical issues.

Skills

Data Visualization

CRM

Salesforce

Experience Level

Data Visualization

Expert

CRM

Expert

Salesforce

Expert

Language

English

Advanced

Work Experience

Customer Service Manager at Carz R Us

January 2, 2023 - February 2, 2025

Led customer service operations, managed social media accounts, and oversaw Bay Store operations; implemented listings and fulfillment improvements contributing to revenue growth.

Team Lead, Technical Support at GlobalSky Outsourcing Services (Swann CCTV)

September 1, 2014 - January 1, 2016

Led a team of 16 agents; improved first-call resolution by coaching and process optimization; launched CCTV product features and resolved hardware/software issues; guided shop setup and remote troubleshooting.

Collections Specialist / Customer Service at Comcast US Collections

August 1, 2011 - July 1, 2014

Managed collections and customer service interactions; maintained positive relationships, supported payment arrangements, and assisted overdue payments.

IT Administrator & Desktop Support (Desktop & User Support) at GC Services LLC

April 1, 2016 - January 1, 2020

Recovered overdue payments, built IT infrastructure for 200+ users; provided desktop/network support; handled CRM-based customer interactions and resolved hardware/software issues to maintain operational efficiency.

E-commerce & Bay Store Lead at Pardic LLC / Bay Stores

August 1, 2021 - December 1, 2023

Led eBay store strategy, product research, listings, order fulfillment and social media engagement; managed supplier coordination and CRM-based customer support.