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Edmundo Navarro

Available to hire

I'm a results-driven professional with extensive experience in IT desktop support, customer service, debt collection, and e-commerce operations across fast-paced setups in the UAE and the Philippines.

About

I’m a results-driven professional with extensive experience in IT desktop support, customer service, debt collection, and e-commerce operations across fast-paced setups in the UAE and the Philippines. I thrive on building robust processes, leading teams, and delivering exceptional customer experiences.

I enjoy solving problems, analyzing data to optimize pricing, listings, inventory, and order fulfillment. I excel at cross-functional collaboration, maintaining CRM accuracy, and guiding customers through complex financial and technical issues.

  • 11 years' experience
  • Joined January 2026

Languages

  • EnglishAdvanced

Industry experience

  • Professional Services
  • Retail
  • Media & Entertainment
  • Software & Internet
  • Telecommunications

Work experience· 5 roles

Customer Service Manager · Carz R UsJan 2023 – Feb 2025 · 2 yrs 2 mos

Led customer service operations, managed social media accounts, and oversaw Bay Store operations; implemented listings and fulfillment improvements contributing to revenue growth.

E-commerce & Bay Store Lead · Pardic LLC / Bay StoresAug 2021 – Dec 2023 · 2 yrs 5 mos

Led eBay store strategy, product research, listings, order fulfillment and social media engagement; managed supplier coordination and CRM-based customer support.

IT Administrator & Desktop Support (Desktop & User Support) · GC Services LLCApr 2016 – Jan 2020 · 3 yrs 10 mos

Recovered overdue payments, built IT infrastructure for 200+ users; provided desktop/network support; handled CRM-based customer interactions and resolved hardware/software issues to maintain operational efficiency.

Team Lead, Technical Support · GlobalSky Outsourcing Services (Swann CCTV)Sep 2014 – Jan 2016 · 1 yr 5 mos
Collections Specialist / Customer Service · Comcast US CollectionsAug 2011 – Jul 2014 · 3 yrs

Education

Bachelor of Science in Information Technology · Institute of Creative Computer Technology Colleges2001 – 2003
Secondary Education · Francisco P. Felix Memorial National High School2030 – 1999

Certifications and awards

Virtual Assistant Certification2022 – 2026

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