With 4 years and 6 months of experience as a Customer Service Representative, along with 5 months as an Intern Quality Evaluator, I’ve developed a strong understanding of customer needs, service excellence, and quality-driven performance. I focus on more than numbers and metrics by centering on empathy and delivering personalized, effective solutions that create meaningful results.

Edward Malapo

With 4 years and 6 months of experience as a Customer Service Representative, along with 5 months as an Intern Quality Evaluator, I’ve developed a strong understanding of customer needs, service excellence, and quality-driven performance. I focus on more than numbers and metrics by centering on empathy and delivering personalized, effective solutions that create meaningful results.

Available to hire

With 4 years and 6 months of experience as a Customer Service Representative, along with 5 months as an Intern Quality Evaluator, I’ve developed a strong understanding of customer needs, service excellence, and quality-driven performance. I focus on more than numbers and metrics by centering on empathy and delivering personalized, effective solutions that create meaningful results.

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Experience Level

Intermediate
Intermediate

Work Experience

Student Intern (Customer Service Specialist / Intern Quality Evaluator) at Philippine Statistics Authority Team Leader
January 1, 2021 - January 1, 2026
Evaluated customer interactions while maintaining service standards and supporting continuous improvement. Used quality evaluation insights to help teams strengthen overall performance and consistency in customer handling.
Sales Coordinator at Elite Jinzaim Marketing Services in c (Retail Sales)
January 1, 2020 - December 31, 2020
Team Leader (Elite Jinzaim Marketing Services in c Retail Sales) at Elite Jinzaim Marketing Services in c (Retail Sales)
January 1, 2020 - December 31, 2020
Coordinated and supported retail sales activities as a team leader, ensuring smooth operations and effective customer service during the sales process.
SMS Supervisor / Checker at S M S
January 1, 2013 - December 31, 2013
Performed supervisory and checking tasks to ensure work quality and adherence to required standards.

Education

Bachelor of Secondary Education at University of Manila
January 1, 2005 - January 1, 2011
at Philippine Statistics Authority
January 1, 2021 - January 1, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Government, Education, Retail, Professional Services

Experience Level

Intermediate
Intermediate

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