I am a results-oriented and communicative professional with several years of experience in customer service, sales, retail management, and daily operations coordination. I excel at understanding client needs, offering suitable solutions, and building long-term relationships. I have strong stress resistance, attention to detail, and the ability to work both independently and in a team. I am interested in roles that combine communication, digital content, and process improvement.

Edvīns Jakovļevs

I am a results-oriented and communicative professional with several years of experience in customer service, sales, retail management, and daily operations coordination. I excel at understanding client needs, offering suitable solutions, and building long-term relationships. I have strong stress resistance, attention to detail, and the ability to work both independently and in a team. I am interested in roles that combine communication, digital content, and process improvement.

Available to hire

I am a results-oriented and communicative professional with several years of experience in customer service, sales, retail management, and daily operations coordination. I excel at understanding client needs, offering suitable solutions, and building long-term relationships. I have strong stress resistance, attention to detail, and the ability to work both independently and in a team. I am interested in roles that combine communication, digital content, and process improvement.

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Language

Latvian
Fluent
Russian
Fluent
English
Fluent
German
Advanced

Work Experience

Store Manager at SIA Baltic Data
January 1, 2021 - January 1, 2026
Managed daily store operations and staff coordination; ensured sales targets, service quality, and store performance; handled product presentation and inventory; drove problem-solving, reporting, and operational improvements.
Sales Manager / Sales Consultant at SIA Baltic Data
January 1, 2021 - January 1, 2023
Provided customer consulting and product sales; identified customer needs and offered tailored solutions; maintained high customer satisfaction and repeat sales.
Data Entry Operator at AS Swedbank
January 1, 2023 - January 1, 2023
Accurate data processing and verification; worked with sensitive information and internal systems.
Content Reviewer at SIA Webhelp
January 1, 2021 - January 1, 2021
Reviewing and moderating digital content; ensured compliance with quality and policy standards.
Data Entry Operator at SIA SACCO
January 1, 2020 - January 1, 2021
Data processing and documentation handling.
Production Equipment Operator at AS Latvijas Maiznieks
January 1, 2019 - January 1, 2020
Operating production machinery; following safety and quality standards.
Call Center Operator / Customer Support at Lattelecom BPO
January 1, 2017 - January 1, 2018
Customer communication via phone; issue resolution and service support.

Education

Bachelor’s Degree in Environmental Science Environmental Management Specialist at Daugavpils University
January 1, 2015 - January 1, 2022

Qualifications

AML / KYC Certificate
January 11, 2030 - March 26, 2026

Industry Experience

Retail, Financial Services, Media & Entertainment, Manufacturing, Professional Services