Available to hire
I am a Senior Business Systems Analyst with extensive experience in cloud platform management, IT project coordination, systems analysis, network administration, Microsoft SQL Server, software development, automation, and troubleshooting. I have led cloud migrations, ERP integrations, disaster recovery initiatives, infrastructure improvements, and technology implementations from requirements gathering through testing, training, and post-launch support.
I enjoy solving complex operational challenges and helping teams adopt effective technology solutions. I bring a collaborative, analytical, and achievement-oriented approach to my work, with strengths in leadership, relationship building, documentation, user support, process improvement, and developing others.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Beginner
Beginner
Beginner
Language
English
Fluent
Spanish; Castilian
Fluent
Work Experience
Business Systems Analyst II at Flextronics de Costa Rica S.A.
December 3, 2018 - PresentAchievement Orientation/Expertise/Self-Confidence/Teamwork and Cooperation/Initiative/Expertise and Impact and Influence/Team Leadership
Coordinated servers migration to Microsoft Azure corporate cloud to improve operations and to reduce costs.
Improved cable and wireless LAN infrastructure’s performance, obtained approval to increase internet bandwidth by 150%, and solved electrical disconnections from Intermediate Distribution Frames(IDF).
Participated in IATF 16949 audit for the recertification process focused on cyber-security, data protection, and data privacy.
Created and updated a new Disaster Recovery Plan.
Coordinated site services’ restoration after an incident on December 14th, 2022 in which a dump truck knocked down utility poles and internet fibers got broken.
Managed local Human Capital Management and Financial Management ERP and integrated it with Flextronics’ cloud-based software platform:
Achieve all requirements established by DPIA (Data Protection Impact Assessment).
Directed integration development, designed functional requirements, created and executed User Acceptance Testing (UAT)’s plan, developed complementary required applications, created final user guides and trained users, and monitored project after launch.
Coordinated phone system migration to Cisco IP new technology delegating functions.
Business Systems Analyst I at Flextronics de Costa Rica S.A.
December 4, 2017 - November 30, 2018Achievement Orientation, Expertise and Initiative/Achievement Orientation
Obtained Lean Green Belt Certification by developing a web application to request supplies and raw material to the warehouse:
Reduced employees’ walking time from work area to the warehouse, and decreased use of paper because of physical material requisition.
Managed 30% of datacenter relocation reducing operational costs by retiring a third party allocation
Senior Bilingual IT Help Desk Analyst at AGM Automotive
October 9, 2014 - November 29, 2017Expertise/Customer Service Orientation/Analytical Thinking
Managed IT infrastructure and IT help desk team in 4 buildings for 500 employees approximately applying improvements and supporting when required. Managed phone system(PBX). Installed, adjusted, and maintained CCTV devices, Cisco Catalyst Switches, computers, handhelds, paging system, and printers as tier 2 level. Executed and supervised installation and routing, testing and certification, and rack and enclosure built-out.
Impact and Influence/Developing Others
Created and updated standard operating procedures, and trained 150 IT and other departments teammates approximately.
Education
Bachelor of English as Foreign Language at Universidad Técnica Nacional (UTN)
August 1, 2021 - August 1, 2021Business and Commerce Certificate at Universidad Técnica Nacional (UTN)
August 1, 2021 - August 1, 2021Bachelor of Software Engineering at Universidad Técnica Nacional (UTN)
November 1, 2018 - November 1, 2018Network Technician Certificate at Universidad Técnica Nacional (UTN)
November 1, 2018 - November 1, 2018CISCO CCNA1, CCNA2, CCNA3, CCNA4 at Universidad Técnica Nacional (UTN)
December 1, 2017 - December 1, 2017IT Essentials at Universidad Nacional de Costa Rica (UNA)
July 1, 2017 - July 1, 2017Fixing and Maintenance Computers Technician Certificate at Instituto Jimenez
May 1, 2008 - May 1, 2008Diplomado or Major in Electronics at Colegio Universitario de Alajuela (Current UTN)
May 1, 2008 - May 1, 2008Bachelor of English as Foreign Language at Universidad Técnica Nacional (UTN)
August 1, 2021 - August 1, 2021Business and Commerce Certificate at Universidad Técnica Nacional (UTN)
August 1, 2021 - August 1, 2021Bachelor of Software Engineering at Universidad Técnica Nacional (UTN)
November 1, 2018 - November 1, 2018Network Technician Certificate at Universidad Técnica Nacional (UTN)
November 1, 2018 - November 1, 2018CISCO CCNA1, CCNA2, CCNA3, CCNA4 at Universidad Técnica Nacional (UTN)
December 1, 2017 - December 1, 2017IT Essentials at Universidad Nacional de Costa Rica (UNA)
July 1, 2017 - July 1, 2017Fixing and Maintenance Computers Technician Certificate at Instituto Jimenez
May 1, 2008 - May 1, 2008Diplomado or Major in Electronics at Colegio Universitario de Alajuela (Current UTN)
May 1, 2008 - May 1, 2008Bachelor of English as Foreign Language at Universidad Técnica Nacional (UTN)
August 1, 2019 - August 1, 2021Business and Commerce Certificate at Universidad Técnica Nacional (UTN)
August 1, 2021 - August 1, 2021Bachelor of Software Engineering at Universidad Técnica Nacional (UTN)
January 1, 2014 - November 1, 2018Network Technician Certificate at Universidad Técnica Nacional (UTN)
January 1, 2018 - November 1, 2018CISCO CCNA1, CCNA2, CCNA3, CCNA4 at Universidad Técnica Nacional (UTN)
December 1, 2017 - December 1, 2017IT Essentials at Universidad Nacional de Costa Rica (UNA)
July 1, 2017 - July 1, 2017Fixing and Maintenance Computers Technician Certificate at Instituto Jimenez
May 1, 2008 - May 1, 2008Diplomado (Major in Electronics) at Colegio Universitario de Alajuela (Current UTN)
May 1, 2008 - May 1, 2008Bachelor of English as Foreign Language at Universidad Técnica Nacional
January 11, 2030 - July 23, 2026Bachelor of Software Engineering at Universidad Técnica Nacional
January 11, 2030 - July 23, 2026Diplomado or Major in Electronics at Colegio Universitario de Alajuela
January 11, 2030 - July 23, 2026Generative AI Engineering and Fine-Tuning Transformers Certificate at Coursera
January 11, 2030 - July 23, 2026Bachelor of English as a Foreign Language at Universidad Técnica Nacional
January 11, 2030 - August 22, 2026Bachelor of Software Engineering at Universidad Técnica Nacional
January 11, 2030 - August 22, 2026Business and Commerce Certificate at Universidad Técnica Nacional
January 11, 2030 - August 22, 2026Cisco Network Technician Certificate at Universidad Técnica Nacional
January 11, 2030 - August 22, 2026Diploma or Major in Electronics at Colegio Universitario de Alajuela
January 11, 2030 - August 22, 2026Qualifications
Cisco CCNA1
December 1, 2017 - August 5, 2025Cisco CCNA2
December 1, 2017 - August 5, 2025Cisco CCNA3
December 1, 2017 - August 5, 2025Cisco CCNA4
December 1, 2017 - August 5, 2025Lean Green Belt Certificate
January 11, 2030 - August 5, 2025Udemy Complete Xamarin Developer Course: iOS And Android
January 11, 2030 - August 5, 2025Udemy Angular 7 (Upgraded to Angular 11) Complete Guide
January 11, 2030 - August 5, 2025New Horizons Computer Learning Centers - Microsoft Academy Installation, Storage, and Compute with Windows Server 2016
January 11, 2030 - August 5, 2025CISCO CCNA1, CCNA2, CCNA3, CCNA4
December 1, 2017 - August 5, 2025Lean Green Belt Certificate
January 11, 2030 - August 5, 2025Microsoft Academy Installation, Storage, and Compute with Windows Server 2016
January 11, 2030 - August 5, 2025The Complete Xamarin Developer Course: iOS And Android!
January 11, 2030 - August 5, 2025Angular 7 (formerly Angular 2) - The Complete Guide (Upgraded to Angular 11)
January 11, 2030 - August 5, 2025CISCO CCNA1, CCNA2, CCNA3, CCNA4
December 1, 2017 - August 5, 2025Lean Green Belt Certificate
January 11, 2030 - August 5, 2025Business and Commerce Certificate
January 11, 2030 - July 23, 2026Cisco Network Technician Certificate
January 11, 2030 - July 23, 2026Lean Green Belt Certification
January 11, 2030 - August 22, 2026Generative AI Engineering and Fine-Tuning Transformers Certificate
January 11, 2030 - August 22, 2026Industry Experience
Software & Internet, Professional Services, Computers & Electronics, Other, Telecommunications, Healthcare, Education, Manufacturing
The only project that I developed on my own as a freelancer was progressive app for a company called GS Cleaning Solutions. It was developed from August to October 2021. The application was developed, but it was never released formally. The customer decided to pay me what I had at the moment because they did not have time to test.
Programming Framework: Ionic
Database: This app was connected to firebase because of costs.
Services that I can offer:
Microsoft SQL Server and MySQL’s creation, upgrades, others.
Professional business documentation’s writing.
Formal writing training.
Systems analyst to recommend current systems’ improvements. It applies to applications, networks, and others.
IT Projects’management.
In terms of applications’development, we can negotiate.
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