System Analyst II at Flextronics de Costa Rica S.A.

Supported first stage of servers’migration to cloud from December 2025 to February 2026. Improved print system during migration by moving database to SQL server, and adding active directory authentication. Work on the next stage. Improve LAN infrastructure and support WAN teams. Fixed some electrical failures that caused devices’ disconnections in 2025. Improved IDF connectivity and wireless performance in some areas. Work on other areas to apply improvements. Created and updated local diagrams, IT procedures, technical guides, and others. Created a new Disaster Recovery Plan in 2025. Work on DRP updates. Developed C# application to fulfill a customer requirement. This is integrated with Zebra scanners to validate labels. Automated processes. Workday to Softland Integration’s catalogs were created manually by mapping them. Redesigned integration to create those catalogs automatically. Worked with the global tickets system’s team to automate some requests. Access to the local payroll system and device requests were automated including approvals in workflow. Some print processes were automated using Batch Scripting. Managed and developed HR and Payroll Systems’ integration (Workday to Softland). Analyzed requirements with local, global teams, and the vendor. Designed integration based on requirements. Delivered design to the vendor (It was developed by the vendor because of warranty and support). Created and executed integration, system, and user acceptance testing plan. Developed extra requirements not covered by the vendor using C#. Upgraded warehouse app from .Net Framework to .Net Core. Migrated large amounts of data in SQL Server. Manage local LAN’s infrastructure and supervised structured cabling and IT electrical projects Review and Fix cyber-security vulnerabilities. Train local IT support team.

Business Systems Analyst II at Flextronics de Costa Rica S.A.

Responsible for managing IT projects, optimizing cloud migrations, and enhancing network infrastructure to improve operation efficiency. Coordinated disaster recovery plans and participated in audits focused on cybersecurity, data protection, and data privacy.

System Analyst I at Flextronics de Costa Rica S.A.

Developed a warehouse web application as Kaizen project reducing paper use and travel time of employees to move to the warehouse using C#, Microsoft SQL Server, HTML, JavaScript, IIS, and Active Directory to login. Automated users registration merging data from active directory users and local HR and Payroll system by developing C# Rest API. Automated enabling and disabling users based on an active directory group. Assisted during datacenter movement to another area by moving and reconfiguring network equipment, and supervising contractors. Installed a multi pair cable to support contractors to distribute the phone system in a specific area. Created and updated local diagrams, IT procedures, technical guides, and others. Led and trained local IT support team, and assisted final users by supporting Autodesk Apps, barcode printers, desktops, laptops, multifunctional printers to support the local IT support team. Managed local HR and Payroll ERP system (Softland) including database. Managed local LAN’s infrastructure installing, configuring, and monitoring Cisco switches, Access Points, CCTV system, and supervised structured cabling and IT electrical projects. Managed assets and created purchasing plans.

Business Systems Analyst I at Flextronics de Costa Rica S.A.

Supported IT infrastructure management and participated in technology migration projects. Improved operational procedures for effective resource allocation.

Bilingual Senior IT Support at AGM Automotive

Created and updated local diagrams, IT procedures, technical guides, and others. Led and trained local IT support team, and assisted final users by supporting Autodesk Apps, barcode printers, desktops, laptops, multifunctional printers. Managed phone system (PBX) including structured cabling. Managed local LAN’s infrastructure installing, configuring, and monitoring Cisco switches, Access Points, CCTV system, and supervised structured cabling and IT electrical projects. Managed assets and created purchasing plans.