Edwin Alexis Ruano

Supervise daily security operations to ensure site protocol compliance, including posting orders and following established procedures. Coordinate training for new security personnel to improve team readiness, consistency, and effectiveness on-site. Develop and maintain operational reports, supporting communication between management and field staff. Conduct officer performance checks and provide real-time coaching to strengthen professionalism, response quality, and adherence to posted orders.

Delivered customer service by addressing client concerns promptly and professionally to maintain positive relationships. Operated multi-line telephone systems, prioritized calls, and initiated actions based on incident type and urgency. Maintained logs and fire, accident, and emergency reports with accurate and timely documentation. Checked for safety hazards and implemented corrective actions to strengthen site safety and compliance, reporting issues for timely remediation to improve workplace safety standards.

Assisted customers with menu selections, orders, and special requests in a fast-paced environment. Maintained cleanliness and organization across dining and kitchen areas to support efficient operations. Collaborated with team members to ensure prompt service and a positive customer experience during shifts. Resolved customer complaints professionally to preserve service quality and customer satisfaction, while managing multiple tasks during busy periods. Participated in team meetings and training sessions to improve service consistency and performance.