I am a dedicated and results-driven customer service professional with a proven track record of delivering exceptional support in fast-paced environments. I excel at handling inquiries, resolving complex issues, and maintaining high service standards while meeting SLA targets. With strong communication, problem-solving abilities, and a customer-first mindset, I thrive in collaborative teams and am committed to providing compassionate service, improving processes, and building positive stakeholder relationships across sectors.…

Efe Byrom

I am a dedicated and results-driven customer service professional with a proven track record of delivering exceptional support in fast-paced environments. I excel at handling inquiries, resolving complex issues, and maintaining high service standards while meeting SLA targets. With strong communication, problem-solving abilities, and a customer-first mindset, I thrive in collaborative teams and am committed to providing compassionate service, improving processes, and building positive stakeholder relationships across sectors.…

Available to hire
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Language

English
Fluent

Work Experience

Administrator / Customer Service Support at Dovecot Health Centre
November 1, 2025 - Present
Managed appointments and customer enquiries. Maintained GDPR-compliant data accuracy. Delivered professional and compassionate service.
Customer Service Advisor at Liberty Group, UK
October 1, 2024 - April 1, 2025
Managed high-volume customer interactions ensuring timely resolutions. Handled complex complaints with professionalism and empathy. Maintained SLA compliance and high-quality service delivery. Achieved 2nd Place UK recognition for performance.
Deputy PMO Analyst at Tritek Consulting Ltd
October 1, 2023 - June 1, 2024
Managed stakeholder communication and expectations. Supported issue resolution and process improvements. Delivered accurate reporting and coordination.
Customer Service Manager at Nigerian Communications Commission
July 1, 2011 - June 1, 2024
Led customer engagement and communication strategies. Resolved escalated complaints and improved satisfaction. Coordinated public communication initiatives. Awarded Long Service Award.

Education

MSc International Relations & Diplomacy at Nile University of Nigeria
January 11, 2030 - May 7, 2026
BSc International Relations & Strategic Studies at Igbinedion University, Nigeria
January 11, 2030 - May 7, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Telecommunications, Healthcare, Professional Services, Travel & Hospitality, Retail, Education, Media & Entertainment

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