I am a dedicated and results-driven customer service professional with a proven track record of delivering exceptional support in fast-paced environments. I excel at handling inquiries, resolving complex issues, and maintaining high service standards while meeting SLA targets. With strong communication, problem-solving abilities, and a customer-first mindset, I thrive in collaborative teams and am committed to providing compassionate service, improving processes, and building positive stakeholder relationships across sectors.…

Efe Byrom

I am a dedicated and results-driven customer service professional with a proven track record of delivering exceptional support in fast-paced environments. I excel at handling inquiries, resolving complex issues, and maintaining high service standards while meeting SLA targets. With strong communication, problem-solving abilities, and a customer-first mindset, I thrive in collaborative teams and am committed to providing compassionate service, improving processes, and building positive stakeholder relationships across sectors.…

Available to hire
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Language

English
Fluent

Work Experience

Customer Service Advisor at Liberty Group, UK
October 1, 2024 - April 1, 2025
Managed high-volume customer interactions ensuring timely resolutions. Handled complex complaints with professionalism and empathy. Maintained SLA compliance and high-quality service delivery. Achieved 2nd Place UK recognition for performance.
Administrator / Customer Service Support at Dovecot Health Centre
November 1, 2025 - Present
Managed appointments and customer enquiries. Maintained GDPR-compliant data accuracy. Delivered professional and compassionate service.
Customer Service Manager at Nigerian Communications Commission
July 1, 2011 - June 1, 2024
Led customer engagement and communication strategies. Resolved escalated complaints and improved satisfaction. Coordinated public communication initiatives. Awarded Long Service Award.
Deputy PMO Analyst at Tritek Consulting Ltd
October 1, 2023 - June 1, 2024
Managed stakeholder communication and expectations. Supported issue resolution and process improvements. Delivered accurate reporting and coordination.

Education

MSc International Relations & Diplomacy at Nile University of Nigeria
January 11, 2030 - May 7, 2026
BSc International Relations & Strategic Studies at Igbinedion University, Nigeria
January 11, 2030 - May 7, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Telecommunications, Healthcare, Professional Services, Travel & Hospitality, Retail, Education, Media & Entertainment

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