Eileen Pham

Managed daily operations, staff scheduling, service logistics, and customer workflows to ensure smooth delivery and high satisfaction. Led team training to enhance customer interaction quality and reduce response time. Partnered with IT and product teams to improve e-commerce functionality and order accuracy, increasing conversions. Coordinated five brand-aligned events and oversaw inventory control to support promotions and on-time fulfillment.

Supported delivery of a £3.1 million General Agency project, managing documentation, tracking approvals, and ensuring compliance with internal standards. Facilitated cross-functional collaboration to align on timelines, improving on-time delivery. Processed budgets with high accuracy, organized internal workshops and training sessions, and streamlined performance reporting for senior management.

Coordinated complex executive diary and inbox management, serving as the first point of contact for clients and internal teams. Supported business development on investment opportunities, improved cross-departmental coordination with a shared tracking system, and prepared reports, contracts, and meeting minutes with meticulous accuracy.