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I'm a dependable customer service professional with a jack-of-all-trades background, bringing management experience and a willingness to take on added responsibility to meet tight deadlines. I thrive in fast-paced settings and enjoy tackling new challenges head-on. I'm an enthusiastic team player with a strong work ethic, and I'm proud to complete all my work on time while delivering solid results. I value collaboration and take pride in the end results of every project I touch.…I'm a dependable customer service professional with a jack-of-all-trades background, bringing management experience and a willingness to take on added responsibility to meet tight deadlines. I thrive in fast-paced settings and enjoy tackling new challenges head-on. I'm an enthusiastic team player with a strong work ethic, and I'm proud to complete all my work on time while delivering solid results. I value collaboration and take pride in the end results of every project I touch.

Brian Dunkel

Podcast Producer, Podcast Editor, Content Creator

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I'm a dependable customer service professional with a jack-of-all-trades background, bringing management experience and a willingness to take on added responsibility to meet tight deadlines. I thrive in fast-paced settings and enjoy tackling new challenges head-on. I'm an enthusiastic team player with a strong work ethic, and I'm proud to complete all my work on time while delivering solid results. I value collaboration and take pride in the end results of every project I touch.…I'm a dependable customer service professional with a jack-of-all-trades background, bringing management experience and a willingness to take on added responsibility to meet tight deadlines. I thrive in fast-paced settings and enjoy tackling new challenges head-on. I'm an enthusiastic team player with a strong work ethic, and I'm proud to complete all my work on time while delivering solid results. I value collaboration and take pride in the end results of every project I touch.

Available to hire

I’m a dependable customer service professional with a jack-of-all-trades background, bringing management experience and a willingness to take on added responsibility to meet tight deadlines. I thrive in fast-paced settings and enjoy tackling new challenges head-on.

I’m an enthusiastic team player with a strong work ethic, and I’m proud to complete all my work on time while delivering solid results. I value collaboration and take pride in the end results of every project I touch.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Loan Counselor at Ascendium Education Group

August 1, 2025 - Present

Remote position assisting student loan borrowers with options and past-due account support.

Bartender at Primal Cue

August 1, 2024 - Present

Interacted with and served restaurant customers at the bar, maintained a clean and sanitary area, followed drink instructions for specialty cocktails, and managed stock at required levels; handled large groups while delivering strong customer service.

Senior Executive Entertainer at Premier Trivia & Entertainment

July 1, 2019 - Present

Interacted with customers through a two-hour trivia game, including setup and breakdown of audio/visual equipment, customer engagement, and game preparation.

Warehouse Associate at PGW Auto Glass

March 1, 2025 - May 1, 2025

Utilized a picking lift to pull auto glass for delivery; maintained a clean, organized work area and promoted safety and efficiency.

Sales Support Specialist at Quality Power Solutions

April 1, 2022 - February 1, 2025

Collaborated with Sales, dispatch, and procurement to support new accounts, quotes, and customer-facing materials; assisted in project-based quotes and order management; reviewed field service reports and created quotes; moved tickets into billable state after service delivery.

Customer Service Representative, Benefits Department at Madison Metropolitan School District

February 1, 2022 - April 1, 2022

Temporary role handling employee benefit inquiries by phone and email; escalated advanced issues; scanned documents into CRM; mailed benefit documentation to employees.

Operations Generalist at Main Point Logistics, LLC.

August 1, 2020 - December 1, 2021

Oversee day-to-day OTR dispatch and IT operations; supported dispatchers and delivery associates; ensured station and safety compliance; provided leadership, coaching, and process improvements; managed company social media and engagement.

Support Center Analyst at Cumberland Consulting Group

March 1, 2020 - August 1, 2020

Provided first-line remote support for system queries; EPIC operational support; troubleshot basic IT issues; documented actions and tracked resolutions.

Accounts and Enrollment Specialist at Exact Sciences Laboratories

August 1, 2014 - January 1, 2020

Served customers/service providers; provided test-result reporting; resolved data inaccuracies; monitored productivity and reported findings; acted as lead in absence of project manager when department was formed.

Trivia Host at America's Pub Quiz

August 1, 2016 - August 1, 2017

Hosted two-hour trivia games, including setup/breakdown of AV equipment and active customer engagement.

Customer Tech Support Quality Assurance Representative at Johnson Health Tech North America

October 1, 2007 - June 1, 2014

Audited customer support interactions for quality and policy adherence; provided feedback and training, and conducted audits.