I am a motivated and reliable professional with experience in both administrative and customer-facing roles. I have developed strong skills in data entry, document management, and maintaining privacy and confidentiality through my work at ACC. My background as a sales assistant has strengthened my communication, organization, and time management abilities. I recently completed a Bachelor of Design (Communication), which has equipped me with excellent creative, digital and visual communication skills. I am a hardworking and adaptable individual who thrives in fast-paced, high-pressure environments, and takes pride in delivering accurate, efficient, and high-quality work.…

Elena Robertson

I am a motivated and reliable professional with experience in both administrative and customer-facing roles. I have developed strong skills in data entry, document management, and maintaining privacy and confidentiality through my work at ACC. My background as a sales assistant has strengthened my communication, organization, and time management abilities. I recently completed a Bachelor of Design (Communication), which has equipped me with excellent creative, digital and visual communication skills. I am a hardworking and adaptable individual who thrives in fast-paced, high-pressure environments, and takes pride in delivering accurate, efficient, and high-quality work.…

Available to hire

I am a motivated and reliable professional with experience in both administrative and customer-facing roles. I have developed strong skills in data entry, document management, and maintaining privacy and confidentiality through my work at ACC.

My background as a sales assistant has strengthened my communication, organization, and time management abilities. I recently completed a Bachelor of Design (Communication), which has equipped me with excellent creative, digital and visual communication skills. I am a hardworking and adaptable individual who thrives in fast-paced, high-pressure environments, and takes pride in delivering accurate, efficient, and high-quality work.

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Work Experience

2IC Manager at Recycle Boutique
June 1, 2023 - Present
Supported daily store operations and managed staff schedules. Assisted in training new team members on best practices. Oversaw inventory management and ensured stock levels met demand. Coordinated visual merchandising to enhance product displays. Maintained customer service standards and resolved issues promptly.Reviewed work processes and identified areas for improvement. Communicated regularly with vendors regarding supply needs.
Retail Sales Associate at Glassons
November 1, 2022 - May 1, 2023
Assisted customers in selecting clothing and accessories for various occasions. Maintained visual merchandising standards to enhance store presentation and appeal. Processed cash transactions accurately and efficiently at the point of sale. Restocked merchandise on the sales floor to ensure product availability for customers. Followed company policies, rules and procedures to promote company goals and maintain safety.
Recovery Administrator at ACC
September 1, 2019 - June 1, 2022
Managed administrative tasks to support daily operations and workflow efficiency. Maintained accurate records and files, facilitating easy access to information. Developed training materials to enhance onboarding for new employees. Handled correspondence, responding promptly to inquiries from clients and vendors. Monitored emails, sorted mail and distributed correspondence accordingly. Performed data entry tasks into computer databases from paper documents. Maintained a filing system for important documents. Ensured that all paperwork was completed accurately before submission deadlines. Answered incoming calls and responded to customer inquiries. Developed spreadsheets to track project progress, budgets and other related data. Coordinated with IT department to resolve technical issues and maintain computer systems. Identified needs of customers promptly and efficiently.
Claims Officer (Entitlements) at ACC
April 1, 2019 - September 1, 2019
Processed claims using specialised software for efficient case management. Communicated with clients to clarify claim details and gather necessary documentation. Collaborated with legal teams to assess complex claims and determine liability. Investigated discrepancies in claims to ensure proper resolution of issues. Maintained detailed records of all claims interactions and decisions made. Communicated regularly with customers throughout the claims process via email, telephone, or other methods of communication. Investigated customer claims and collected evidence, such as medical records, photos, police reports. Calculated compensation payments for approved claims according to legal guidelines and company policy. Attended meetings with internal stakeholders to discuss complex cases or review processes. Reviewed and analyzed customer claims to determine whether they were valid or not. Determined liability and benefits due on each claim. Transcribed data to worksheets and entered data in

Education

Bachelor Of Design (Communication) at Otago Polytechnic
January 11, 2030 - November 1, 2025
Level 4 Cert - Digital Media And Design at Otago Polytechnic
January 11, 2030 - November 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Media & Entertainment, Education, Healthcare, Professional Services