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I’m an Allied Health professional with a 4.0 cumulative GPA and hands-on training across healthcare administration, clinical terminology, and electronic health records. I’m active in programs that strengthen my ability to support patient-facing workflows while keeping information organized, accurate, and audit-ready. I enjoy fast-paced operational environments and bring strong customer communication, de-escalation, and active listening skills from my guest services experience. I’m especially interested in roles like Patient Access, Care Coordination, or Clinical Operations Support, where I can apply my background in HIPAA compliance, prior authorization concepts, case routing, and EHR documentation to help teams run smoothly and patients get the right care.…I’m an Allied Health professional with a 4.0 cumulative GPA and hands-on training across healthcare administration, clinical terminology, and electronic health records. I’m active in programs that strengthen my ability to support patient-facing workflows while keeping information organized, accurate, and audit-ready. I enjoy fast-paced operational environments and bring strong customer communication, de-escalation, and active listening skills from my guest services experience. I’m especially interested in roles like Patient Access, Care Coordination, or Clinical Operations Support, where I can apply my background in HIPAA compliance, prior authorization concepts, case routing, and EHR documentation to help teams run smoothly and patients get the right care.

Eliana Rojas

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I’m an Allied Health professional with a 4.0 cumulative GPA and hands-on training across healthcare administration, clinical terminology, and electronic health records. I’m active in programs that strengthen my ability to support patient-facing workflows while keeping information organized, accurate, and audit-ready. I enjoy fast-paced operational environments and bring strong customer communication, de-escalation, and active listening skills from my guest services experience. I’m especially interested in roles like Patient Access, Care Coordination, or Clinical Operations Support, where I can apply my background in HIPAA compliance, prior authorization concepts, case routing, and EHR documentation to help teams run smoothly and patients get the right care.…I’m an Allied Health professional with a 4.0 cumulative GPA and hands-on training across healthcare administration, clinical terminology, and electronic health records. I’m active in programs that strengthen my ability to support patient-facing workflows while keeping information organized, accurate, and audit-ready. I enjoy fast-paced operational environments and bring strong customer communication, de-escalation, and active listening skills from my guest services experience. I’m especially interested in roles like Patient Access, Care Coordination, or Clinical Operations Support, where I can apply my background in HIPAA compliance, prior authorization concepts, case routing, and EHR documentation to help teams run smoothly and patients get the right care.

Available to hire

I’m an Allied Health professional with a 4.0 cumulative GPA and hands-on training across healthcare administration, clinical terminology, and electronic health records. I’m active in programs that strengthen my ability to support patient-facing workflows while keeping information organized, accurate, and audit-ready.

I enjoy fast-paced operational environments and bring strong customer communication, de-escalation, and active listening skills from my guest services experience. I’m especially interested in roles like Patient Access, Care Coordination, or Clinical Operations Support, where I can apply my background in HIPAA compliance, prior authorization concepts, case routing, and EHR documentation to help teams run smoothly and patients get the right care.

Skills

Experience Level

Microsoft Excel

Expert

Microsoft Word

Expert

Work Experience

at Clermont Resolving customer disputes

January 1, 2021 - December 31, 2021

Resolved customer disputes and escalated service requests using calm de-escalation and active listening techniques, maintaining high customer satisfaction ratings. Coordinated with cross-functional team members to maintain clean work-flow schedules and operational safety during peak hours. Accurately verified attendee credentials and maintained inventory records using digital software systems.

Guest Services Associate at Movie Theater Epic Theater

January 1, 2021 - December 31, 2021

Managed high-volume customer inquiries, point-of-sale transactions, and digital ticketing in a fast-paced environment. Ensured smooth operations with zero cash-drawer discrepancies. Resolved issues at the counter, coordinated with team members to maintain clean schedules, and supported operational safety during peak hours. Verified attendee credentials accurately and maintained inventory records using digital software systems.