Available to hire
I am a data-focused professional with a strong background in AI data annotation, quality assurance, and data analysis, complemented by customer service and digital platforms experience. I have contributed to international AI projects within Meta compliance frameworks and excel at delivering accurate, confidential results in remote, fast-paced environments. I enjoy turning complex data into actionable insights and supporting digital transformation initiatives while upholding high quality and integrity.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
French
Fluent
English
Advanced
Spanish; Castilian
Beginner
Work Experience
Customer Experience Agent - Branded Store at MTN Cameroon
January 1, 2024 - November 22, 2025Provided customer service, subscriber identification, and sales of telecom products. Managed customer onboarding, mobile money services, and product inquiries. Ensured smooth service delivery in a high-volume digital sales environment.
Market Developer at 5Telecom (MTN Cameroon Partner)
October 1, 2022 - November 22, 2025Prospected and recruited new sales partners (Point of Sale). Monitored partners’ daily performance via KYC and digital platforms. Managed inventory (float, cash) and ensured partner compliance. Improved customer engagement and adoption of digital services.
Brand Ambassador (BA) at MTN Cameroon
October 1, 2019 - November 22, 2025Recruited and identified new subscribers. Opened Mobile Money accounts and supported digital adoption. Supervised a small team of 5 field agents for subscription campaigns. Increased customer acquisition through outreach and promotions.
Sales & Customer Orders Supervisor at Boulangerie Haminou
June 1, 2019 - June 1, 2019Managed client orders and payments. Calculated production needs based on recorded and forecasted demand. Ensured accuracy of financial transactions and customer records.
Customer Experience Agent at MTN Cameroon (Branded Store)
January 1, 2024 - November 22, 2025Provided customer service, subscriber identification, and sales of telecom products. Handled customer onboarding, mobile money services, and product inquiries. Ensured smooth service delivery in a high-volume digital sales environment.
Customer Experience Agent at MTN Cameroon
January 1, 2024 - November 22, 2025Provided customer service, subscriber identification, and sales of telecom products. Onboarding, mobile money services, and product inquiries; ensured smooth service delivery in a high-volume digital sales environment.
Sales & Customer Orders Supervisor at Boulangerie Haminou
June 30, 2019 - June 30, 2019Managed client orders and payments; Calculated production needs based on recorded and forecasted demand; Ensured accuracy of financial transactions and customer records.
AI Data Annotation / QA Contributor (Remote) at Flywheel
December 17, 2025 - December 19, 2025Project: Tiger Eye (Meta Account via RWS). Participated in AI data annotation and model evaluation within a Meta compliance context. Analyzed and classified data according to strict quality and confidentiality guidelines; identified failure modes and inconsistencies in AI model outputs; adhered to QA procedures and delivery timelines in an international, asynchronous remote environment.
Sales & Customer Orders Supervisor at Boulangerie Haminou
January 1, 2018 - June 1, 2019Managed client orders and payments; calculated production needs based on demand; ensured accuracy of financial transactions and customer records.
Education
Certificate in Computer Science at African Institute of Computer Science (IAI), Cameroon
January 1, 2023 - November 22, 2025Baccalaureat A4 Spanish at Lycee Bilingue de Bafoussam Rural
January 1, 2017 - November 22, 2025Probatoire A4 Spanish at Lycee Bilingue de Bafoussam Rural
January 1, 2016 - November 22, 2025BEPC at Lycee Bilingue de Bafoussam Rural
January 1, 2014 - November 22, 2025Primary School Certificate at Lycee Bilingue de Bafoussam Rural
January 1, 2010 - November 22, 2025Certificate in Computer Science at African Institute of Computer Science (IAI), Cameroon
January 1, 2023 - January 1, 2023General Education at Lycee Bilingue de Bafoussam Rural
January 11, 2030 - November 22, 2025Baccalaureat A4 Spanish at Lycee Bilingue de Bafoussam Rural
January 1, 2017 - January 1, 2017Probatoire A4 Spanish at Lycee Bilingue de Bafoussam Rural
January 1, 2016 - January 1, 2016BEPC at Lycee Bilingue de Bafoussam Rural
January 1, 2014 - January 1, 2014Primary School Certificate at Primary School
January 1, 2010 - January 1, 2010Certificate in Computer Science at African Institute of Computer Science (IAI)
January 1, 2023 - November 22, 2025Baccalaureat A4 Spanish at Lycee Bilingue de Bafoussam Rural
January 1, 2017 - November 22, 2025Certificate in Computer Science at African Institute of Computer Science (IAI)
January 1, 2023 - December 31, 2023Baccalaureat A4 Spanish at Lycee Bilingue de Bafoussam Rural
January 11, 2030 - December 31, 2017Probatoire A4 Spanish at Lycee Bilingue de Bafoussam Rural
January 11, 2030 - December 31, 2016BEPC at Lycee Bilingue de Bafoussam Rural
January 11, 2030 - December 31, 2014Primary School Certificate at Lycee Bilingue de Bafoussam Rural
January 11, 2030 - December 31, 2010Certificate in Computer Science at African Institute of Computer Science (IAI), Cameroon
January 1, 2023 - January 1, 2023Lycee Bilingue de Bafoussam Rural at Lycee Bilingue de Bafoussam Rural
January 11, 2030 - January 9, 2026Baccalaureat A4 Spanish at Lycee Bilingue de Bafoussam Rural
January 1, 2017 - January 1, 2017Probatoire A4 Spanish at Lycee Bilingue de Bafoussam Rural
January 1, 2016 - January 1, 2016BEPC at BEPC
January 1, 2014 - January 1, 2014Qualifications
MoMo Agent Training: Digital Cash-in/Cash-out Operations
January 1, 2019 - November 22, 2025Data Entry & Customer Education in Telecom Products
January 11, 2030 - November 22, 2025MoMo Agent Training: Digital Cash-in/Cash-out Operations
January 1, 2019 - November 22, 2025Data Entry & Customer Education in Telecom Products
January 11, 2030 - November 22, 2025Probatoire A4 Spanish
January 1, 2016 - November 22, 2025MoMo Agent Training: Digital Cash-in/Cash-out Operations
January 1, 2019 - November 22, 2025Data Entry & Customer Education in Telecom Products
January 11, 2030 - November 22, 2025MoMo Agent Training: Digital Cash-in/Cash-out Operations
January 1, 2019 - November 22, 2025Data Entry & Customer Education in Telecom Products
January 11, 2030 - November 22, 2025Primary School Certificate
January 1, 2010 - January 1, 2010MoMo Agent Training: Digital Cash-in/Cash-out Operations
January 1, 2019 - January 9, 2026Data Entry & Customer Education in Telecom Products
January 11, 2030 - January 9, 2026Industry Experience
Telecommunications, Software & Internet, Retail, Education, Professional Services, Consumer Goods, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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