Elie Ndea Abong -Mbang

Available to hire

I am a data-focused professional with a strong background in AI data annotation, quality assurance, and data analysis, complemented by customer service and digital platforms experience.

About

I am a data-focused professional with a strong background in AI data annotation, quality assurance, and data analysis, complemented by customer service and digital platforms experience. I have contributed to international AI projects within Meta compliance frameworks and excel at delivering accurate, confidential results in remote, fast-paced environments. I enjoy turning complex data into actionable insights and supporting digital transformation initiatives while upholding high quality and integrity.

  • 7 years' experience
  • Joined November 2025

Languages

  • FrenchFluent
  • EnglishAdvanced
  • Spanish; CastilianBeginner

Industry experience

  • Telecommunications
  • Software & Internet
  • Retail
  • Education
  • Professional Services
  • Consumer Goods
  • Media & Entertainment

Work experience· 9 roles

AI Data Annotation / QA Contributor (Remote) · FlywheelDec 2025 – Dec 2025 · 1 mo

Project: Tiger Eye (Meta Account via RWS). Participated in AI data annotation and model evaluation within a Meta compliance context. Analyzed and classified data according to strict quality and confidentiality guidelines; identified failure modes and inconsistencies in AI model outputs; adhered to QA procedures and delivery timelines in an international, asynchronous remote environment.

Customer Experience Agent · MTN CameroonJan 2024 – Nov 2025 · 1 yr 11 mos

Provided customer service, subscriber identification, and sales of telecom products. Onboarding, mobile money services, and product inquiries; ensured smooth service delivery in a high-volume digital sales environment.

Customer Experience Agent · MTN Cameroon (Branded Store)Jan 2024 – Nov 2025 · 1 yr 11 mos

Provided customer service, subscriber identification, and sales of telecom products. Handled customer onboarding, mobile money services, and product inquiries. Ensured smooth service delivery in a high-volume digital sales environment.

Customer Experience Agent - Branded Store · MTN CameroonJan 2024 – Nov 2025 · 1 yr 11 mos
Market Developer · 5Telecom (MTN Cameroon Partner)Oct 2022 – Nov 2025 · 3 yrs 2 mos
Brand Ambassador (BA) · MTN CameroonOct 2019 – Nov 2025 · 6 yrs 2 mos
Sales & Customer Orders Supervisor · Boulangerie HaminouJun 2019 – Jun 2019 · 1 mo
Sales & Customer Orders Supervisor · Boulangerie HaminouJun 2019 – Jun 2019 · 1 mo

Education· 23

Certificate in Computer Science · African Institute of Computer Science (IAI), Cameroon2023 – 2025
Baccalaureat A4 Spanish · Lycee Bilingue de Bafoussam Rural2017 – 2025
Probatoire A4 Spanish · Lycee Bilingue de Bafoussam Rural2016 – 2025
BEPC · Lycee Bilingue de Bafoussam Rural2014 – 2025

Certifications and awards· 12

MoMo Agent Training: Digital Cash-in/Cash-out Operations2019 – 2025
Data Entry & Customer Education in Telecom Products2030 – 2025
MoMo Agent Training: Digital Cash-in/Cash-out Operations2019 – 2025
Data Entry & Customer Education in Telecom Products2030 – 2025

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