Elijah Mumo Muthui

Operate and monitor network-connected Earth rovers and IoT-based robotic systems to maintain reliable system availability. Diagnose and resolve connectivity issues affecting communication between robotic systems, control systems, and cloud-based platforms. Troubleshoot hardware, software, and network-related problems to sustain service continuity, and monitor system performance while maintaining operational logs to identify recurring technical issues. Collaborate with technical teams on network performance, diagnostics, and system stability improvements, supporting testing and optimization in real-world environments. Implement network optimization recommendations that improved communication reliability for robotic systems. Perform 2D and 3D data annotation for AI and machine-learning applications using industry-standard platforms.

Provided first-line technical support to staff by resolving hardware, software, printer, and network-related issues. Installed, configured, and maintained desktop computers, laptops, printers, and other ICT equipment. Assisted with LAN/WAN network administration and troubleshooting to maintain connectivity across departments. Performed routine system maintenance, software updates, and system monitoring. Assisted with user account management and technical documentation. Supported Health Information Management Systems (HIMS) and database operations, and worked with ICT staff to improve system performance and data accessibility.

Delivered technical support for office workstations, software applications, and network services. Assisted with network configuration, troubleshooting, and routine system maintenance. Installed software, performed system updates, and provided endpoint support. Participated in server backup operations and disaster recovery procedures. Supported website management and routine content updates. Developed automation scripts to streamline administrative tasks and improve efficiency. Maintained records of technical issues and support activities, contributing to improved day-to-day IT operations.