Elsa Mekang Ndille

Spearheaded the implementation of a new CRM system and data migration from a legacy platform to improve data accuracy and accessibility, reducing manual errors by 50%. Identified key stakeholders, communicated via a RACI-based approach, and elicited requirements documented in High-Level Requirements. Built strong stakeholder relationships and improved project outcomes by 40% through agile ceremonies. Mapped As-Is processes and validated with SMEs to determine automation opportunities, and developed risk management strategies ensuring compliance with industry standards.

Led analysis across complex cross-functional/multi-platform projects, shaping feasibility and delivering business cases. Planned and gained buy-in for analysis approaches, maintaining commercial and strategic awareness within the project scope. Delivered analysis across waterfall, iterative, and agile deliveries, and conducted market research contributing to a 15% growth in market share.

Mapped current-state end-to-end customer journeys, facilitated design of target-state processes, and collaborated with business and technology delivery teams to capture, analyze, and document business change requirements (including non-functional). Analyzed system and process impacts, translating requirements into Use Cases, screen navigations, and data mappings; represented business interests during design and development to identify solution options.