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I am a customer support and administrative professional with 6+ years of experience delivering clear communication, CRM management, and efficient back-office operations. I thrive in fast-paced environments and excel at ensuring accurate data and smooth daily workflows. I also have hands-on experience creating social media content, supporting promotional campaigns, and coordinating cross-functional teams. I am excited to apply my organizational skills and creative mindset to a Social Media & Marketing role and help brands grow.…I am a customer support and administrative professional with 6+ years of experience delivering clear communication, CRM management, and efficient back-office operations. I thrive in fast-paced environments and excel at ensuring accurate data and smooth daily workflows. I also have hands-on experience creating social media content, supporting promotional campaigns, and coordinating cross-functional teams. I am excited to apply my organizational skills and creative mindset to a Social Media & Marketing role and help brands grow.

Ema Šoić

Content Creator, Project Manager, Social Media Manager, +4

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I am a customer support and administrative professional with 6+ years of experience delivering clear communication, CRM management, and efficient back-office operations. I thrive in fast-paced environments and excel at ensuring accurate data and smooth daily workflows. I also have hands-on experience creating social media content, supporting promotional campaigns, and coordinating cross-functional teams. I am excited to apply my organizational skills and creative mindset to a Social Media & Marketing role and help brands grow.…I am a customer support and administrative professional with 6+ years of experience delivering clear communication, CRM management, and efficient back-office operations. I thrive in fast-paced environments and excel at ensuring accurate data and smooth daily workflows. I also have hands-on experience creating social media content, supporting promotional campaigns, and coordinating cross-functional teams. I am excited to apply my organizational skills and creative mindset to a Social Media & Marketing role and help brands grow.

Next availability:

June 15, 2026

Pula, Croatia

I am a customer support and administrative professional with 6+ years of experience delivering clear communication, CRM management, and efficient back-office operations. I thrive in fast-paced environments and excel at ensuring accurate data and smooth daily workflows.

I also have hands-on experience creating social media content, supporting promotional campaigns, and coordinating cross-functional teams.

I am excited to apply my organizational skills and creative mindset to a Social Media & Marketing role and help brands grow.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Croatian

Fluent

Czech

Intermediate

English

Fluent

German

Beginner

Work Experience

Sales and Customer Support Administrator at Workforce / KIA Motors

November 1, 2022 - Present

Prepared and processed sales contracts and related documentation with high accuracy. Updated and maintained customer databases using internal CRM systems. Supported daily administrative workflows for the commercial department. Managed communication with partners and clients via phone and email. Coordinated documentation and ensured accurate record keeping.

Marketing and Administration Assistant (Internship) at DPoslovi, Pula

June 1, 2021 - Present

Supported administrative and organizational processes related to advertising activities. Maintained communication with business partners and assisted promotional campaigns. Created content and managed social media communication. Assisted with daily coordination and administrative support tasks.

Sales Advisor / Mentor at dm -drogerie markt, Pula

November 1, 2018 - March 1, 2020

Processed orders, managed inventory, and handled onboarding of new employees. Maintained accurate stock and operational records.

Sales Representative (Rent -a-Car) at Sixt / A-Anticus, Pula

May 1, 2018 - September 1, 2018

Managed customer reservations and processed rental documentation in a fast-paced environment. Maintained accurate administrative records of rentals and customer information. Assisted customers with booking processes, documentation, and support inquiries. Ensured accuracy and compliance in customer-facing transactions.

Sales and Customer Support Administrator at Workforce / KIA Motors, Pula

November 1, 2022 - Present

Prepared and processed sales contracts and related documentation with high accuracy; Updated and maintained customer databases using internal CRM systems; Supported daily administrative workflows for the commercial department; Managed communication with partners and clients via phone and email; Coordinated documentation and ensured accurate record keeping.