Customer Services Representative at RTA, Capula Tele service, UAE

Provided exceptional customer service via phone; addressed inquiries, resolved complaints, and ensured high satisfaction. Leveraged problem-solving skills in a fast-paced telecommunication environment.

Executive Secretary & Financial Coordinator at Metito, Egypt

Managed executive support and financial coordination; oversaw scheduling, document processing, and internal communications; contributed to administrative process improvements and cross-functional collaboration.

Co-Founder at Alfraza Company

Co-founded a home-based business, led growth initiatives, expanded customer base, and steered marketing and product development to scale the venture.

Digital Marketing Freelancer at Self-employed / Egypt

Established a successful freelance model; demonstrated remote-work viability, built client relationships, and contributed to the freelance ecosystem in Egypt.

Founder at Dybaga

Founded a creative AI design studio focused on narratives, branding, and content; built a community of AI design enthusiasts and delivered high-quality AI-powered design solutions.

Executive Secretary & Financial Coordinator at Metito

Managed executive support and financial coordination; contributed to process improvements and data systems.

Customer Services Representative at RTA, Capula Tele service

Provided exceptional customer service via phone, resolved issues, and supported a high-performing call center; contributed to award for Best New Call Center (2009).

Digital Marketing Freelancer at Freelance / Egypt

Developed understanding of product categories through hands-on sales and marketing, enabling effective market analysis and product positioning.

Co-Founder at Alfraza Company

Co-founded a home-based business, grew customer base and expanded operations with strategic marketing and sales initiatives.