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Hi, I’m Emanuela Marino, a Berlin-based digital marketing and social media manager with experience in customer experience, sales, and content creation. I thrive at the intersection of strategy and hands-on execution, helping brands grow through engaging campaigns and data-driven decisions. I currently upskill in SEO, social media, and content creation at DCI Berlin, and I founded Grimelist, an Instagram page curating Berlin’s underground music scene. I’m eager to take on new challenges, collaborate with cross-functional teams, and bring fresh ideas to the table.…Hi, I’m Emanuela Marino, a Berlin-based digital marketing and social media manager with experience in customer experience, sales, and content creation. I thrive at the intersection of strategy and hands-on execution, helping brands grow through engaging campaigns and data-driven decisions. I currently upskill in SEO, social media, and content creation at DCI Berlin, and I founded Grimelist, an Instagram page curating Berlin’s underground music scene. I’m eager to take on new challenges, collaborate with cross-functional teams, and bring fresh ideas to the table.

Emanuela Marino

DJ, Social Media Freelancer, Content Creator, +7

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Hi, I’m Emanuela Marino, a Berlin-based digital marketing and social media manager with experience in customer experience, sales, and content creation. I thrive at the intersection of strategy and hands-on execution, helping brands grow through engaging campaigns and data-driven decisions. I currently upskill in SEO, social media, and content creation at DCI Berlin, and I founded Grimelist, an Instagram page curating Berlin’s underground music scene. I’m eager to take on new challenges, collaborate with cross-functional teams, and bring fresh ideas to the table.…Hi, I’m Emanuela Marino, a Berlin-based digital marketing and social media manager with experience in customer experience, sales, and content creation. I thrive at the intersection of strategy and hands-on execution, helping brands grow through engaging campaigns and data-driven decisions. I currently upskill in SEO, social media, and content creation at DCI Berlin, and I founded Grimelist, an Instagram page curating Berlin’s underground music scene. I’m eager to take on new challenges, collaborate with cross-functional teams, and bring fresh ideas to the table.

Available to hire

Hi, I’m Emanuela Marino, a Berlin-based digital marketing and social media manager with experience in customer experience, sales, and content creation. I thrive at the intersection of strategy and hands-on execution, helping brands grow through engaging campaigns and data-driven decisions.

I currently upskill in SEO, social media, and content creation at DCI Berlin, and I founded Grimelist, an Instagram page curating Berlin’s underground music scene. I’m eager to take on new challenges, collaborate with cross-functional teams, and bring fresh ideas to the table.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Italian

Fluent

English

Advanced

German

Beginner

Work Experience

Sales Representative at Customer Alliance

August 31, 2024 - July 31, 2025

Spearheaded the expansion of the Italian market by successfully acquiring new clients, focusing primarily on the hospitality sector. Reported directly to the Head of Sales and played a key role in developing and executing the sales strategy for the Italian market. Managed the entire sales process, ensuring the achievement of personal targets and performance metrics. Actively represented Customer Alliance at industry events, fostering relationships and promoting solutions.

Owner and Content creator at Grimelist

January 1, 2019 - Present

As owner and Social Media Content Creator for Grimelist's Instagram page, promoted events and shared news about the bass music scene in Berlin. Managed content creation and curation to align with the community-driven mission. Contributions are voluntary and support community engagement.

Senior Pre Sales Consultant at DR SMILE

August 31, 2023 - July 31, 2025

Played a crucial role in the Italian market by working closely with the marketing team to engage potential clients in consultative conversations, helping them make informed decisions. Achieved ambitious sales targets by overcoming objections and sealing deals successfully. Contributed to refining pre-sales strategy and conducted training sessions for new agents.

Customer Experience Lead at Vivid Money

September 30, 2021 - July 31, 2025

Led the customer service team in delivering exceptional experiences to customers, overseeing daily operations and resolving complex inquiries. Collaborated with other departments to ensure service excellence, contributed to process improvements, and provided feedback for optimizing procedures.

Senior Customer Service Specialist at N26

February 29, 2020 - July 31, 2025

Managed customer inquiries across Italian and English-speaking markets, addressing questions and providing banking support. Resolved complex problems, identified root causes of complaints, and proposed solutions to improve customer experience. Collaborated cross-departmentally and participated in strategic projects for process improvement and customer service optimization.

Customer Service Specialist at Zalando Lounge

February 28, 2019 - July 31, 2025

Provided exceptional support to Italian and English speaking customers, handling inquiries related to orders, deliveries, returns, and product information. Offered personalized fashion assistance and recommendations to enhance the shopping experience, building customer trust and loyalty.

Sales Consultant at Giunti Editore S.P.A

January 31, 2015 - July 31, 2025

Sold primary school textbooks by engaging with schools and educational institutions. Understood the specific needs of primary school educators and administrators, effectively presented products, facilitated sales, and provided customer support to ensure satisfaction.

Sales Representative at Customer Alliance

August 31, 2024 - July 31, 2025

Closed new B2B deals for the Italian market. Managed full sales cycle from prospecting to onboarding. Supported Italian market growth with tailored outreach.

Senior Pre-Sales Consultant at DR SMILE

August 31, 2023 - July 31, 2025

Guided Italian leads through personalized consultations. Reached and exceeded monthly sales targets. Trained new consultants and improved sales scripts.

Senior Customer Service Specialist at N26/Vivid Money

September 30, 2021 - July 31, 2025

Handled complex customer cases in Italian and English. Led daily support operations and coached team members. Helped improve service workflows across departments.

Sales Representative at Customer Alliance

August 1, 2024 - September 4, 2025

Closed new B2B deals for the Italian SaaS market. Managed the full sales cycle from prospecting to onboarding. Supported Italian market growth with tailored outreach.

Senior Pre-Sales Consultant at DR SMILE

August 1, 2023 - September 4, 2025

Guided Italian leads through personalized consultations. Reached and exceeded monthly sales targets. Trained new consultants and improved sales scripts.

Senior Customer Service Specialist at N26 / Vivid Money

September 1, 2021 - September 4, 2025

Handled complex customer cases in Italian and English. Led daily support operations and coached team members. Helped improve service workflows across departments.

Sales Representative at Customer Alliance

August 20, 2024 - October 21, 2025

Closed new B2B deals for the Italian market; Managed full sales cycle from prospecting to onboarding; Supported Italian market growth with tailored outreach

Senior Pre-Sales Consultant at DRS MILE

August 20, 2023 - October 21, 2025

Guided Italian leads through personalized consultations; Reached and exceeded monthly sales targets; Trained new consultants and improved sales scripts

Senior Customer Service Specialist at N26/Vivid Money

September 20, 2021 - October 21, 2025

Handled complex customer cases in Italian and English; Led daily support operations and coached team members; Helped improve service workflows across departments