Available to hire
Account Director with seven years of experience in marketing and advertising spanning diverse services.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Arabic
Fluent
Work Experience
International Customer Service Representative at Vodafone International Services
January 1, 2023 - September 27, 2025Ongoing support for international accounts with emphasis on response times and issue resolution.
International Customer Service Representative (Irish & UK Account) at Vodafone International Services
August 1, 2021 - PresentContinued responsibilities across Irish & UK accounts; managed customer inquiries, escalations, and cross-sell opportunities.
International Customer Service Representative (Irish & UK Account) at Vodafone International Services
August 1, 2021 - PresentHandle complaints, provide solutions, train new staff, troubleshoot, and generate sales leads.
International Customer Service Representative (Irish & UK Account) at Vodafone International Services
August 1, 2021 - September 27, 2025Handle complaints, provide solutions, train new staff, troubleshoot, and generate sales leads.
International Customer Service Representative at Vodafone International Services
August 1, 2021 - September 27, 2025Continued support for Irish & UK accounts, focusing on customer satisfaction and efficiency.
International Customer Service Representative (Irish & UK Account) at Vodafone International Services
August 1, 2021 - PresentHandle international customer service for Irish and UK accounts; respond to inquiries, resolve issues, and maintain customer satisfaction.
International Customer Service Representative at Vodafone International Services
January 1, 2021 - PresentContinued responsibilities for Irish & UK accounts; maintaining service levels and handling inquiries.
International Customer Service Representative at Vodafone International Services
January 1, 2021 - September 27, 2025Responsibilities across Irish & UK accounts; ensuring customer satisfaction, resolving escalations, and supporting sales opportunities.
International Customer Service Representative (Irish & UK Account) at Vodafone International Services
January 1, 2021 - September 27, 2025Handle complaints, provide solutions, train new staff, troubleshoot, and generate sales leads.
International Customer Service Representative (Irish & UK Account) at Vodafone International Services
January 1, 2021 - September 27, 2025Handle international customer service for Irish and UK accounts; respond to inquiries, resolve issues, and maintain customer satisfaction.
International Customer Service Representative (Irish & UK Account) at Vodafone International Services
January 1, 2018 - September 27, 2025Handle complaints, provide solutions, train new staff, troubleshoot, and generate sales leads.
International Customer Service Representative at Vodafone International Services
January 1, 2018 - September 27, 2025Irish & UK Account
International Customer Service Representative at Vodafone International Services
January 1, 2018 - September 27, 2025Handling Irish & UK accounts; resolving complaints, providing solutions, training new staff, troubleshooting, and generating sales leads.
International Customer Service Representative at Vodafone International Services
January 1, 2018 - September 27, 2025International Customer Service Representative for Irish & UK accounts, handling customer inquiries and support.
International Customer Service Representative (Irish & UK Account) at Vodafone International Services
January 1, 2018 - September 27, 2025Handle complaints, provide solutions, train new staff, troubleshoot, and generate sales leads.
International Customer Service Representative at Vodafone International Services
January 1, 2018 - September 27, 2025International customer service for Irish & UK accounts, handling inquiries and maintaining service quality.
International Customer Service Representative (Irish & UK Account) at Vodafone International Services
January 1, 2018 - September 27, 2025Handle international customer service for Irish and UK accounts; respond to inquiries, resolve issues, and maintain customer satisfaction.
Senior Sales Account Manager at Wikimedia Group
December 31, 2016 - September 27, 2025Managing key accounts, increasing revenue, building client relationships, developing sales strategies, providing advertising solutions, and identifying new business opportunities.
Senior Sales Account Manager at Three60 Degree Communications Group
December 31, 2016 - September 27, 2025Managing key accounts, developing sales strategies and campaigns, planning full campaigns online and offline; handling complaints, training new staff, troubleshooting, and generating sales leads.
Senior Sales Account Manager at Wikimedia Group
December 31, 2016 - September 27, 2025Managing key accounts, increasing revenue, building client relationships, developing sales strategies, providing advertising solutions, and identifying new business opportunities.
Senior Sales Account Manager at Wikimedia Group
December 31, 2016 - September 27, 2025Managing key accounts, increasing revenue, building client relationships, developing sales strategies, providing advertising solutions, and identifying new business opportunities.
Senior Sales Account Manager at Wikimedia Group
January 1, 2016 - September 27, 2025Managing key accounts, increasing revenue, building client relationships, developing sales strategies, providing advertising solutions, and identifying new business opportunities.
Senior Sales Account Manager at Wikimedia Group
January 1, 2016 - September 27, 2025Managing key accounts, increasing revenue, building client relationships, developing sales strategies, providing advertising solutions, and identifying new business opportunities.
Education
Bachelor of Business Administration & Management at Faculty of Commerce (English Sections), Cairo University
January 11, 2030 - September 27, 2025Bachelor of Business Administration & Management at Cairo University, Faculty of Commerce (English sections)
January 11, 2030 - September 27, 2025Bachelor of Business Administration & Management at Faculty of Commerce (English Sections), Cairo University
January 11, 2030 - September 27, 2025Bachelor of Business Administration & Management at Cairo University
January 11, 2030 - September 27, 2025Bachelor of Business Administration & Management at Cairo University (English sections)
January 11, 2030 - September 27, 2025Google Digital Marketing at Google Digital Academy
January 11, 2030 - September 27, 2025E-Marketing Diploma at Egypt
January 11, 2030 - September 27, 2025AMIDEAST & ILO Diploma at AMIDEAST & ILO
January 11, 2030 - September 27, 2025Bachelor of Business Administration & Management at Faculty of Commerce (English sections), Cairo University
January 11, 2030 - September 27, 2025Google Digital Marketing Certificate at Google Digital Garage
January 11, 2030 - September 27, 2025Egypt E-Marketing Diploma at Egypt E-Marketing Diploma
January 11, 2030 - September 27, 2025Diploma in Business & Social Skills at AMIDEAST & ILO
January 11, 2030 - September 27, 2025Bachelor of Business Administration & Management at Cairo University, Faculty of Commerce (English Sections)
January 11, 2030 - September 27, 2025Qualifications
Google Digital Marketing Diploma
January 11, 2030 - September 27, 2025e-Marketing Diploma
January 11, 2030 - September 27, 2025AMIDEAST & ILO - Business & Social Skills Scholarship
January 11, 2030 - September 27, 2025AMIDEAST & ILO Diploma
January 11, 2030 - September 27, 2025Google Digital Marketing Diploma
January 11, 2030 - September 27, 2025Diploma in E-Marketing / Google Digital Marketing Diploma
January 11, 2030 - September 27, 2025AMIDEAST & ILO Social Skills Scholarship
January 11, 2030 - September 27, 2025Diploma in E-Marketing
January 11, 2030 - September 27, 2025Google Digital Marketing Diploma
January 11, 2030 - September 27, 2025AMIDEAST & ILO Social Skills Scholarship
January 11, 2030 - September 27, 2025Google Digital Marketing Certificate
January 11, 2030 - September 27, 2025Egypt E-Marketing Diploma
January 11, 2030 - September 27, 2025Diploma in Business & Social Skills
January 11, 2030 - September 27, 2025Industry Experience
Media & Entertainment, Professional Services, Telecommunications, Retail, Software & Internet, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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