Available to hire
I am a dedicated administrative professional with excellent customer service skills and extensive knowledge of office procedures. I thrive in fast-paced environments and enjoy building positive relationships with clients and teammates.
My background spans insurance sales, scheduling, and data management, and I am seeking opportunities where I can apply my organizational strengths and commitment to quality service. I am authorized to work in the US for any employer.
Experience Level
Language
English
Fluent
Work Experience
Licensed Insurance Producer at Bankers Life
October 1, 2024 - PresentDeveloped and maintained strong relationships with existing clients, providing exceptional customer service and addressing their insurance needs; analyzed client's current coverage to identify gaps and recommend appropriate policies; collaborated with underwriters to negotiate terms, conditions, and pricing for policies; conducted annual policy reviews; utilized CRM to track leads, manage client information, schedule follow-ups, and maintain accurate records; attended ongoing carrier training; maintained confidentiality of sensitive client information.
Licensed Insurance Agent at Globe Life Liberty National
October 1, 2024 - October 22, 2025Provided personalized insurance solutions to clients based on their individual needs and risk profiles; analyzed insurance policies and coverage options to ensure clients had appropriate protection; educated clients on policy terms, conditions, and exclusions; collaborated with underwriters to negotiate favorable terms; processed policy changes, endorsements, cancellations, and renewals; conducted risk assessments for prospective clients; utilized CRM software to track leads and follow up on sales opportunities; participated in networking events to expand referral network; achieved monthly sales targets and assisted customers with claims processes.
Service writer/order writer at Riterug Flooring
June 1, 2020 - October 22, 2025Wrote work orders per installation schedule; invoiced work orders; answered phones; communicated effectively with customers, internal staff, and management; researched questions or concerns; scheduled installations; entered service calls and coordinated repair dates; performed monthly close of open repairs; assisted field supervisors; scheduled job finishes; ensured on-order material received and scheduled.
Sales Representative at Spectrum
June 1, 2019 - October 22, 2025Collaborated with cross-functional teams to develop customized solutions for clients' needs; negotiated contracts and pricing agreements; provided exceptional customer service throughout the sales process; utilized CRM to track leads and manage accounts; analyzed sales data for strategic decisions; attended industry trade shows to network and stay updated on market trends; created persuasive proposals and managed a large portfolio of accounts.
Customer Service Representative at Ultratan
May 1, 2018 - October 22, 2025Guided and instructed clients on tanning equipment; greeted clients with a warm demeanor; explained benefits and differences of products; presented packages and upsold lotions and other products; maximized store sales goals and personal targets; maintained store appearance and adhered to company policies.
Customer Service Manager at Sitel
December 1, 2017 - October 22, 2025Answered multiple phone lines for multiple clients, handling reservations, complaints, and troubleshooting; held weekly meetings to improve customer service; managed top-priority accounts; compiled schedules and client documents; performed heavy data entry and database upkeep; provided technical support and record management.
CNA - Certified Nursing Assistant at National HealthCare Corporation
November 1, 2017 - October 22, 2025Bathed and dressed patients; served meals; took vital signs; assist with turning or repositioning patients; collected information about conditions and treatment plans; acted as conduit between patients and nurses/doctors; maintained cleanliness of patient areas and documentation.
Customer Service Representative at Walmart
October 1, 2016 - October 22, 2025Handled cash transactions, scanned goods, issued receipts and refunds; resolved customer complaints; greeted customers; maintained clean and tidy checkout areas; processed to-go orders and managed transaction reports.
Administrative Assistant at Computer Connections
June 1, 2016 - October 22, 2025Provided comprehensive administrative support for executive staff; coordinated onboarding for new employees; managed accounts payable/receivable and payroll using ADP; prepared expense reports and census and staff-hour reports; performed delinquent collections and maintained records; delivered strong customer service to visitors.
Host/Server at Fatz Southern Kitchen
May 1, 2016 - October 22, 2025Greeted guests, escorted to seating areas, presented menus, and announced servers; managed seating flow and wait times; informed guests of promotions and service transitions; answered calls and supported marketing efforts; ensured sanitation and compliance with policies; processed payments and maintained guest satisfaction.
Education
Bachelor's degree in Business Marketing at South University_Savannah Online - Savannah, GA
September 1, 2021 - June 1, 2024High School or equivalent at Carolina High School - Greenville, SC
August 1, 2011 - June 1, 2015Qualifications
Life, Accident, and Health Insurance Producer License
February 1, 2024 - September 1, 2026CNA - Certified Nursing Assistant
September 1, 2016 - November 1, 2017Insurance Producer License (Life, Accident and Health)
February 1, 2024 - September 1, 2026Driver's License
January 11, 2030 - October 22, 2025Industry Experience
Healthcare, Retail, Professional Services, Education, Financial Services
Experience Level
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