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I am Emmanuel Mwandila, a customer relationship and banking operations specialist with over four years of experience across financial services, telecommunications, and renewable energy. I pride myself on analytical thinking, problem-solving, and delivering service excellence while ensuring regulatory compliance. I excel at turning customer data into insights that improve experiences, support sales goals, and drive operational performance. I thrive in collaborative teams and am proficient in KYC/AML procedures, CRM, and digital banking adoption.…I am Emmanuel Mwandila, a customer relationship and banking operations specialist with over four years of experience across financial services, telecommunications, and renewable energy. I pride myself on analytical thinking, problem-solving, and delivering service excellence while ensuring regulatory compliance. I excel at turning customer data into insights that improve experiences, support sales goals, and drive operational performance. I thrive in collaborative teams and am proficient in KYC/AML procedures, CRM, and digital banking adoption.

Emmanuel Mwandila

Data Analyst, Content Creator, Marketing Analyst, +1

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I am Emmanuel Mwandila, a customer relationship and banking operations specialist with over four years of experience across financial services, telecommunications, and renewable energy. I pride myself on analytical thinking, problem-solving, and delivering service excellence while ensuring regulatory compliance. I excel at turning customer data into insights that improve experiences, support sales goals, and drive operational performance. I thrive in collaborative teams and am proficient in KYC/AML procedures, CRM, and digital banking adoption.…I am Emmanuel Mwandila, a customer relationship and banking operations specialist with over four years of experience across financial services, telecommunications, and renewable energy. I pride myself on analytical thinking, problem-solving, and delivering service excellence while ensuring regulatory compliance. I excel at turning customer data into insights that improve experiences, support sales goals, and drive operational performance. I thrive in collaborative teams and am proficient in KYC/AML procedures, CRM, and digital banking adoption.

Available to hire

I am Emmanuel Mwandila, a customer relationship and banking operations specialist with over four years of experience across financial services, telecommunications, and renewable energy. I pride myself on analytical thinking, problem-solving, and delivering service excellence while ensuring regulatory compliance.

I excel at turning customer data into insights that improve experiences, support sales goals, and drive operational performance. I thrive in collaborative teams and am proficient in KYC/AML procedures, CRM, and digital banking adoption.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Work Experience

Customer Centre Representative at Airtel Networks Zambia

February 1, 2025 - January 1, 2026

First point of contact for customers; resolved service requests, processed instructions within defined turnaround times, handled complaints, maintained records, educated customers on digital self-service channels, and generated operational reports.

Multi Skilled Consultant – Sales, Operations & Customer Service at First National Bank (FNB), Lusaka

August 1, 2022 - June 1, 2024

Provided banking services including account opening, KYC verification, AML checks, product advisory, and digital banking promotion; assisted in loan documentation and ensured regulatory compliance.

Sales And Service Assistant at Vitalite Zambia Ltd, Luangwa

October 1, 2021 - June 1, 2022

Managed customer interactions, supported product recommendations, tracked repayment performance, and generated reports to support portfolio monitoring and decision-making; contributed to delinquency reduction.