Available to hire
Hello! I’m Endang Rahayu Binte Ruslan, a versatile professional based in Singapore with experience spanning customer service, administration, event support, and arts education. I have balanced front-line guest interactions, IT-enabled support roles, and hands-on dance instruction, bringing reliability, adaptability, and a friendly attitude to every team I join.
I thrive in dynamic environments, enjoy collaborating across functions, and speak English, Malay, and Bahasa Indonesia. Whether coordinating schedules for MOE schools, supporting busy contact centers, or guiding students through choreography and performance, I bring a people-first mindset and a passion for continuous learning.
Experience Level
Language
English
Fluent
Malay
Intermediate
Work Experience
Customer Service Assistant (Part-Time) at Mandai Wildlife Group
April 1, 2025 - PresentHandle telephone enquiries about parks and precincts, respond to enquiry emails, manage live chat tickets, raise forms for approvals, process exception approvals for revalidation, manage lost & found records, provide membership support, and uphold service excellence across guest interactions.
Moderation Specialist (Indonesia Market) at TikTok Pte Ltd
July 1, 2023 - July 31, 2024First point of escalations, appeals and clarifications on commerce moderation matters; communicate with stakeholders to clarify case status; collect and address stakeholders’ voices to support business success via the platform.
Service Desk Analyst at Bank of America
July 1, 2022 - March 31, 2023Troubleshoot and support issues related to domain, desktop, application, and network; provide service desk support via phone and chat; document incidents and service requests; remote and on-site assistance as needed.
Customer Service Specialist at StockX LLP
March 14, 2022 - June 30, 2022Handle customer service needs; take ownership of queries from start to finish; coordinate with internal stakeholders to ensure positive outcomes; manage order fulfilments and research solutions as needed.
Process Associate at Genpact Singapore (APAC)
November 1, 2019 - March 31, 2020Process workflow requests per policy; content moderation and trust & safety workflows; investigate and resolve issues (App/Pages/Appeals); perform data analysis for WhatsApp global business products.
Office Tower Concierge at Paya Lebar Quarter Office Tower (Kelly Services)
November 1, 2019 - March 31, 2020Meet and greet tenants/visitors; answer calls; log visitor details; activate mobile apps for tenants/visitors; conduct safety checks; allocate visitors to the appropriate company; verify invitations.
Receptionist at TruefiH & Hill Singapore
October 1, 2018 - June 30, 2019Meet and greet clients; answer phone calls; manage bookings and client communications; maintain front-of-house; coordinate deliveries and internal emails; support daily administrative tasks.
Dance Instructor at Freelance - MOE Schools Singapore
November 1, 2005 - December 31, 2018Plan and deliver dance lessons; teach students and choreograph sequences; collaborate with teachers; manage costumes and makeup; participate in Singapore Youth Festivals, competitions and events; conduct dance camps.
Call Centre Agent at SMRT Call Centre (BGC Group)
January 1, 2014 - June 30, 2014Taxi bookings; lost and found reporting; dispatch taxis for passengers; provide airport transfer services; generate daily reports for HR management.
Receptionist at Sterling Law Corporation Pte Ltd
January 1, 2010 - June 30, 2010Meet and greet guests; manage switchboard; provide refreshments; handle deliveries and internal mail; support ad-hoc admin duties and office coordination.
Customer Service Executive / Trainer at JWT Kids Gym
January 1, 2009 - December 31, 2009Manage kids aged 2 months to 12 years; handle walk-ins, bookings, and front-of-house operations; coordinate events; administrative duties; assist with programme intake and promotion.
Eyebrow/Lashes Specialist at Browhaus Singapore
January 1, 2007 - December 31, 2008Provide eyebrow and eyelash styling services; client-facing service in beauty retail environment.
Retail Make-Up Artist at Stila Cosmetics (Estee Lauder Singapore)
January 1, 2005 - December 31, 2005Make-up artistry and client service in cosmetics retail.
Sales Advisor / Make-Up Specialist at The Body Shop Pte Ltd
January 1, 2004 - December 31, 2005Provide sales support and product knowledge in cosmetics retail.
Education
N'Level at Coral Secondary School
January 1, 2000 - January 1, 2003PSLE at East View Primary School
January 1, 1994 - December 31, 1999Qualifications
Industry Experience
Education, Professional Services, Retail, Software & Internet, Travel & Hospitality
Experience Level
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