Available to hire
Motivated Marketing Executive and English Studies graduate with hands-on experience supporting multiple brands across digital marketing and communications. I create clear, accessible content, manage website updates, and handle social media and email communications to help teams engage the right audiences.
I enjoy working in fast-paced environments where clear messaging, organisation, and stakeholder collaboration matter. With a background spanning journalism, client communications, and marketing, I turn information into practical, engaging content and use analytics to continuously improve performance.
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Marketing Executive at The MAPD Group
July 1, 2024 - May 1, 2026Created clear, accessible content for websites, social media, and internal programmes across five companies and eleven brands. Produced written materials including blogs, landing pages, case studies, testimonials, and internal resources that supported customer advocacy and colleague engagement. Updated and maintained WordPress content to improve clarity, accuracy, and findability across multiple brand sites.
Managed social media channels and adapted messaging for varied audiences while maintaining consistent, purposeful communication. Supported email marketing activity and contributed to digital campaigns to reach members and clients with timely, relevant information. Used analytics and performance insights to understand which content performed best and shared findings to improve future work.
Helped coordinate marketing plans and cross-brand projects, keeping tasks organised and communication clear. Worked closely with stakeholders, attending meetings to understand communication need
Client Relationship Team Member at Nicholson Jones Sutton Solicitors
March 1, 2022 - July 1, 2024Managed client communication and onboarding, ensuring information was clear and expectations were understood. Built understanding of client needs and contributed to advocacy through supportive and accurate communication.
Gathered information and evidence to assess claims and present details clearly. Managed caseloads using CRM systems including Pipedrive and Proclaim. Provided feedback to senior management to improve engagement, clarity, and overall communication.
Customer Relations Team Leader at Fragrance Direct
October 1, 2020 - March 1, 2022Produced clear written responses to resolve escalated complaints and improve customer understanding. Updated website FAQs using customer insights to improve clarity and reduce repeat contact.
Responded to Trustpilot reviews and monitored customer feedback trends. Reported on contact drivers and collaborated with managers to improve communication across channels. Worked across CRM and website systems including Salesforce, ICE, and ZenDesk.
Education
MA (Merit) English Studies at Manchester Metropolitan University
January 1, 2017 - January 1, 2020BA (Upper Second Class Honours) Film Studies & Journalism at De Montfort University
January 1, 2013 - January 1, 2016Qualifications
Industry Experience
Media & Entertainment, Education, Professional Services, Retail
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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