Available to hire
I’m a customer support and administrative professional with experience handling client inquiries, managing digital documentation, and providing accurate, empathetic assistance in multicultural environments.
I’m a fast learner who adapts quickly to new technologies and is passionate about delivering excellent customer experiences. I thrive in remote settings and collaborate across teams to improve efficiency and service quality.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Language
Portuguese
Fluent
English
Advanced
Spanish; Castilian
Advanced
Work Experience
Client and Documentation Assistant at Urbano Vitalino Advogados
December 31, 2023 - December 31, 2023Supported clients and internal teams by managing requests, documentation, and communication via email and in person. Ensured accuracy and compliance when preparing and reviewing sensitive information. Improved response time by organizing digital files and tracking inquiries efficiently.
Administrative Support Specialist at Recife City Hall
December 31, 2023 - December 31, 2023Managed communication between departments, ensuring clarity and timeliness of information. Prepared and edited official reports and maintained detailed digital records. Assisted in publishing public information, contributing to transparency and accessibility.
Customer Support Assistant – Enrollment Department at International House of Dublin
October 31, 2017 - October 31, 2017Provided customer service to international and local students in English and Portuguese. Managed enrollment processes, resolved inquiries, and ensured a positive onboarding experience. Collaborated with departments to enhance administrative efficiency and service quality.
Client and Documentation Assistant at Urbano Vitalino Advogados
December 1, 2023 - December 1, 2023Supported clients and internal teams by managing requests, documentation, and communication via email and in person. Ensured accuracy and compliance when preparing and reviewing sensitive information. Improved response time by organizing digital files and tracking inquiries efficiently.
Administrative Support Specialist at Recife City Hall
December 1, 2023 - December 1, 2023Managed communication between departments, ensuring clarity and timeliness of information. Prepared and edited official reports and maintained detailed digital records. Assisted in publishing public information, contributing to transparency and accessibility.
Customer Support Assistant – Enrollment Department at International House of Dublin
October 1, 2017 - October 1, 2017Provided customer service to international and local students in English and Portuguese. Managed enrollment processes, resolved inquiries, and ensured a positive onboarding experience. Collaborated with departments to enhance administrative efficiency and service quality.
Education
Bachelor’s Degree in Law at UNIFG – Faculdade dos Guararapes
January 1, 2019 - December 31, 2022Postgraduate in International Trade and Business at Uniasselvi
January 11, 2030 - November 10, 2025Leadership & English Course at Cumorah Academy
September 1, 2025 - November 10, 2025Bachelor’s Degree in Law at UNIFG – Faculdade dos Guararapes
January 1, 2019 - January 1, 2022Leadership & English Course at Cumorah Academy
September 1, 2025 - November 10, 2025Postgraduate in International Trade and Business at Uniasselvi
January 11, 2030 - November 10, 2025Qualifications
Industry Experience
Professional Services, Education, Government, Other
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
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