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I'm a thoughtful technical writer who makes complex information more human. I've built comprehensive knowledge bases and created user-friendly documentation for enterprise SaaS products and open-source projects. I enjoy collaborating with engineers, designers, and subject matter experts to deliver clear, reusable, and targeted content. I also write technical blogs to simplify complex topics and engage with a broad audience. My passion lies in transforming complicated concepts into accessible and engaging narratives that truly help users.…I'm a thoughtful technical writer who makes complex information more human. I've built comprehensive knowledge bases and created user-friendly documentation for enterprise SaaS products and open-source projects. I enjoy collaborating with engineers, designers, and subject matter experts to deliver clear, reusable, and targeted content. I also write technical blogs to simplify complex topics and engage with a broad audience. My passion lies in transforming complicated concepts into accessible and engaging narratives that truly help users.

Erick Njuki

Writer, Copywriter, Content Designer, +1

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I'm a thoughtful technical writer who makes complex information more human. I've built comprehensive knowledge bases and created user-friendly documentation for enterprise SaaS products and open-source projects. I enjoy collaborating with engineers, designers, and subject matter experts to deliver clear, reusable, and targeted content. I also write technical blogs to simplify complex topics and engage with a broad audience. My passion lies in transforming complicated concepts into accessible and engaging narratives that truly help users.…I'm a thoughtful technical writer who makes complex information more human. I've built comprehensive knowledge bases and created user-friendly documentation for enterprise SaaS products and open-source projects. I enjoy collaborating with engineers, designers, and subject matter experts to deliver clear, reusable, and targeted content. I also write technical blogs to simplify complex topics and engage with a broad audience. My passion lies in transforming complicated concepts into accessible and engaging narratives that truly help users.

Available to hire

I’m a thoughtful technical writer who makes complex information more human. I’ve built comprehensive knowledge bases and created user-friendly documentation for enterprise SaaS products and open-source projects. I enjoy collaborating with engineers, designers, and subject matter experts to deliver clear, reusable, and targeted content.

I also write technical blogs to simplify complex topics and engage with a broad audience. My passion lies in transforming complicated concepts into accessible and engaging narratives that truly help users.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Writer at PlanetCrust

January 1, 2022 - May 31, 2024

Wrote the online help center for an enterprise SaaS from the ground up, transforming scattered documents into an internal knowledge base and over 300 customer-facing documents. Defined audience types to deliver targeted information to various user groups. Utilized topic types such as concept, reference, how-to, and tutorial for clarity and reusability. Established user-centric standards for release notes, translating technical Jira issues into plain language with supportive headings and images. Created templates for JSON reference documentation enabling the internal team to become self-sufficient. Collaborated with subject matter experts to create internal standard operating procedures, resulting in efficient sessions and clearer documentation. Managed the entire documentation lifecycle including planning, information gathering, reviews, editing, publishing, and maintenance.

Freelance Technical Writer & Open-Source Contributor at Corteza Project

August 1, 2021 - July 31, 2022

Collaborated closely with engineering, product, and design teams to identify documentation needs, ensuring technical accuracy and readability. Developed and maintained comprehensive technical documentation for APIs, integrations, database architecture, and product features. Created user-friendly guides for new features to help end-users and developers understand and implement them effectively. Produced and shared release notes to keep users informed and promote transparency.

Technical Blogger at Self-initiated via Hashnode

August 1, 2021 - June 9, 2024

Authored and published a diverse range of technical articles covering various tech subjects. Simplified complex technical information through engaging how-to guides and tutorials. Cultivated an active online community by engaging with readers and fostering valuable discussions.