Hello! I am Erika De Luca, a hospitality professional with hands-on experience in guest reception, information services, and event-support roles across Palermo and Malta. I thrive in dynamic environments, enjoy working with guests from diverse backgrounds, and take pride in making first impressions count through friendly service and clear communication in multiple languages. I am motivated to continue growing in customer service and hospitality, bringing a proactive mindset, reliability, and teamwork to every role I take on.…

Erika De Luca

Hello! I am Erika De Luca, a hospitality professional with hands-on experience in guest reception, information services, and event-support roles across Palermo and Malta. I thrive in dynamic environments, enjoy working with guests from diverse backgrounds, and take pride in making first impressions count through friendly service and clear communication in multiple languages. I am motivated to continue growing in customer service and hospitality, bringing a proactive mindset, reliability, and teamwork to every role I take on.…

Available to hire

Hello! I am Erika De Luca, a hospitality professional with hands-on experience in guest reception, information services, and event-support roles across Palermo and Malta. I thrive in dynamic environments, enjoy working with guests from diverse backgrounds, and take pride in making first impressions count through friendly service and clear communication in multiple languages.

I am motivated to continue growing in customer service and hospitality, bringing a proactive mindset, reliability, and teamwork to every role I take on.

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Work Experience

Receptionist at Giardini del Massimo, Palermo
October 1, 2023 - April 1, 2024
Welcomes and assists national and international guests at tourist information points in Palermo. Manages reservations and tourist information requests in various languages.
Receptionist at Palazzo Abatellis, Palermo
June 1, 2022 - August 1, 2022
Provides support and guidance to visitors to enhance cultural and tourist attractions of Palermo. Organizes and promotes tourism services; multilingual communication.
Receptionist at IKY Hotel, Malta
November 1, 2024 - March 31, 2025
Efficient reception management with friendly and professional guest service. Welcoming and assisting national and international guests from check-in to check-out.
Dining Room and Bar Attendant at Lobster House, Malta
March 1, 2025 - October 31, 2025
Effective communication at table service and bar management, providing a warm and professional welcome to customers. Preparation and serving of drinks and cocktails.
Receptionist at Thirty Three Boutique Hotel, Malta
November 1, 2025 - Present
Greet and welcome national and international guests, providing exceptional customer service to ensure a positive first impression of the hotel. Manage hotel reservations using booking software with accuracy, handle check-ins/outs smoothly, resolve issues promptly and coordinate with housekeeping and other departments to meet guest needs.

Education

Diploma in Tourism Reception at I.P.S.S.E.O.A, Palermo
January 11, 2030 - January 20, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality