Erin Moorhouse

Accountable for providing diagnostic, IT and connectivity support for Zoetis Diagnostics customers internationally. Delivered prompt remote problem solving and issue resolution within SLA. Collaborated with Tier 1 Support, field teams, management, Global Product & Development teams, distributors and developers to ensure high-quality customer service. Managed advanced connectivity, proxy, platform/programming integration and back-office development. Led API integrations (Jira, Azure SaaS) and supported AI/LLM initiatives. Handled pre- and post-install/sales operations and software support across multiple applications and suppliers. Served as lead educator/trainer in ANZ and built strong relationships with major customers and IT groups to achieve positive outcomes.

Key account management for on-premise venues in NSW; exceeded sales and branding KPIs; delivered staff training, coordinated events, and developed marketing content.

Planned, developed and executed strategies to achieve volume, brand positioning and distribution goals. Planned and executed key national events and activations. Developed internal and external training programs. Built and cultivated strategic relationships with key stakeholders in NZ head office and wine/hospitality organizations.