Technical Support Specialist (International Diagnostics) - Zoetis Diagnostics at Zoetis Diagnostics

Accountable for providing diagnostic, IT and connectivity support for Zoetis Diagnostics customers internationally. Delivered prompt remote problem solving and issue resolution within SLA. Collaborated with Tier 1 Support, field teams, management, Global Product & Development teams, distributors and developers to ensure high-quality customer service. Managed advanced connectivity, proxy, platform/programming integration and back-office development. Led API integrations (Jira, Azure SaaS) and supported AI/LLM initiatives. Handled pre- and post-install/sales operations and software support across multiple applications and suppliers. Served as lead educator/trainer in ANZ and built strong relationships with major customers and IT groups to achieve positive outcomes.

Account Executive - On-Premise at McWilliams Wines

Key account management for on-premise venues in NSW; exceeded sales and branding KPIs; delivered staff training, coordinated events, and developed marketing content.

National On-Premise Business Development Manager (Senior Account Manager) at Delegat Wines

Planned, developed and executed strategies to achieve volume, brand positioning and distribution goals. Planned and executed key national events and activations. Developed internal and external training programs. Built and cultivated strategic relationships with key stakeholders in NZ head office and wine/hospitality organizations.

Territory Manager at MSD Animal Health

Met and exceeded sales targets yearly. Led initiatives with Intervet/Schering-Plough vaccines; contributed to growth across flagship programs and provided training for vets and nurses in clinical immunology, diabetes and ophthalmology.

Pet Care Advisor at Nestlé Purina Pet Care

Remotely provided nutritional and behavioural advice; organized Easter show, coordinated donation and adoption programs; implemented “Excellence in Customer Service” incentives.

Practice Manager at Rose Bay Veterinary Hospital

Designed and implemented new policies and procedure manuals; set and monitored KPIs and development goals for staff; provided staff training and supported ongoing education for employee development.

Brand Assistant at Fleur Wood Fabrics and Design

Fashion design involvement; sales and logistics; managed trade shows, retail boutique events and fashion shows.