BS Psychology graduate with 5 years of experience managing Instagram DMs and client communications. Skilled in using consumer psychology to handle queries politely, resolve issues quickly, and maintain a great brand image. Experienced in handling daily customer inquiries, order updates, and product questions via Instagram Direct Messages. Converted profile visitors into buyers through helpful, clear communication and resolved complaints calmly to maintain high customer satisfaction.…

ESHA NOOR

BS Psychology graduate with 5 years of experience managing Instagram DMs and client communications. Skilled in using consumer psychology to handle queries politely, resolve issues quickly, and maintain a great brand image. Experienced in handling daily customer inquiries, order updates, and product questions via Instagram Direct Messages. Converted profile visitors into buyers through helpful, clear communication and resolved complaints calmly to maintain high customer satisfaction.…

Available to hire

BS Psychology graduate with 5 years of experience managing Instagram DMs and client communications. Skilled in using consumer psychology to handle queries politely, resolve issues quickly, and maintain a great brand image.

Experienced in handling daily customer inquiries, order updates, and product questions via Instagram Direct Messages. Converted profile visitors into buyers through helpful, clear communication and resolved complaints calmly to maintain high customer satisfaction.

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Skills

Experience Level

Instagram
Expert
CRM
Expert

Work Experience

Instagram DM Support Specialist
January 1, 2021 - Present
Handled daily customer inquiries, order updates, and product questions via Instagram Direct Messages. Responded quickly and clearly to convert profile visitors into buyers. Resolved customer complaints calmly while maintaining a high level of customer satisfaction and protecting brand image through friendly, empathetic communication.

Education

BS Psychology at Virtual University of Pakistan
January 11, 2030 - August 22, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Retail
    Instagram DM & Customer support

    Managed high-volume Instagram direct messages for online brands, handling customer inquiries, order updates, and pre-sales consultations.
    Maintained fast response times and clean inbox organization.
    Converted casual leads into sales through empathetic communication.
    Resolved client complaints calmly and effectively using clear dialogue.