Available to hire
Operations professional with experience managing end-to-end processes, coordinating multiple stakeholders, and improving operational efficiency. My background includes managing travel and cruise operations, working with partners and suppliers, monitoring performance, and using data to support better business decisions. I also have experience in business analytics and reporting, with a strong attention to detail and customer experience. I’m adaptable, organized, and comfortable working in fast-paced, remote environments.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Language
Spanish; Castilian
Fluent
English
Fluent
French
Beginner
Work Experience
Cruise Department Manager at Travel Net
April 1, 2024 - September 1, 2025Oversaw daily cruise department operations, streamlining processes for partner travel agencies and strengthening relationships with major cruise line partners. Managed end-to-end cruise operations for 20+ partner travel agencies, coordinating reservations, payments, and service requests for Royal Caribbean and Celebrity Cruises, achieving 98% on-time processing. Consolidated booking, payment, and commission data into weekly invoices and sales reports to improve tracking accuracy and enable data-driven decisions. Resolved 15+ booking modifications and cancellations monthly by liaising with cruise line representatives, reducing processing time by 30% while maintaining high partner satisfaction.
Hotel Intern (Part-Time) at Billini Hotel
January 1, 2024 - February 1, 2024Gained hospitality experience across reservations, front desk, guest services, and inventory management. Processed 25+ weekly reservations across Booking.com and direct channels while maintaining 100% booking accuracy. Enhanced guest experience by proactively communicating with 10+ guests weekly to address inquiries and resolve concerns promptly. Organized and tracked 30+ inventory items to ensure accurate stock levels and reduce supply discrepancies.
Hotel Intern (Short-Term Rotations) at Supervised Professional Practice (Santo Domingo)
September 1, 2022 - December 1, 2023Completed intensive academic field practice in hospitality and eco-tourism environments, applying classroom knowledge to real-world hotel operations. Supported hotel executives at Sunsace Puerto Plata during immersive 3-day rotations, gaining exposure to guest services, reservations, and operational management. Handled 10+ guest interactions per rotation, ensuring smooth front desk operations and maintaining service quality standards. Participated in a field visit to Los Haitises National Park, developing practical understanding of sustainable and eco-tourism operations.
Hotel Intern (Short-Term Rotations) at Supervised Professional Practice
September 1, 2022 - December 1, 2023Completed intensive field practice in hospitality and eco-tourism environments, applying classroom knowledge to real-world hotel operations. Supported hotel executives at Sunscape Puerto Plata during immersive 3-day rotations, gaining exposure to guest services, reservations, and operational management. Handled 10+ guest interactions per rotation ensuring smooth front desk operations and maintaining service quality standards. Participated in a field visit to Los Haitises National Park to develop practical understanding of sustainable and eco-tourism operations.
Education
Master's in Management (MIM) at Hult International Business School
January 11, 2030 - August 1, 2026Bachelor's in Hotel Administration (ATH) at UNPHU
January 11, 2030 - January 1, 2025Master's in Management (MIM) at Hult International Business School
January 11, 2030 - August 1, 2026Bachelor's in Hotel Administration (ATH) at UNPHU, Santo Domingo
January 11, 2030 - January 1, 2025Qualifications
Royal Caribbean Expert
January 1, 2026 - August 25, 2026Travel Agent (Royal Caribbean)
January 1, 2025 - August 25, 2026Cruise Industry Training Workshop
January 11, 2030 - August 25, 2026Advanced Excel (Parrales & Vásquez)
January 11, 2030 - August 25, 2026Accounting Technician (Centu)
January 11, 2030 - August 25, 2026Tourism Technician (Centu)
January 11, 2030 - August 25, 2026Bookkeeping (Coursera)
January 11, 2030 - August 25, 2026Data Analytics Foundations (Coursera)
January 11, 2030 - August 25, 2026Agile Project Management (Coursera)
January 11, 2030 - August 25, 2026Fundamentals of Visualization with Tableau (Coursera)
January 11, 2030 - August 25, 2026Introduction to Large Language Models (Coursera)
January 11, 2030 - August 25, 2026Foundations and Core Concepts of PyTorch (Coursera)
January 11, 2030 - August 25, 2026AI for Everyone (Coursera)
January 11, 2030 - August 25, 2026Royal Caribbean Expert
January 1, 2026 - August 25, 2026Travel Agent (Royal Caribbean)
January 1, 2025 - August 25, 2026Cruise Industry Training Workshop (Advanced)
January 11, 2030 - August 25, 2026Advanced Excel (Parrales & Vásquez)
January 11, 2030 - August 25, 2026Accounting Technician (Centu)
January 11, 2030 - August 25, 2026Tourism Technician (Centu)
January 11, 2030 - August 25, 2026Bookkeeping (Coursera)
January 11, 2030 - August 25, 2026Data Analytics Foundations (Coursera)
January 11, 2030 - August 25, 2026Agile Project Management (Coursera)
January 11, 2030 - August 25, 2026Foundations and Core Concepts of Tableau (Coursera)
January 11, 2030 - August 25, 2026Introduction to Large Language Models (Coursera)
January 11, 2030 - August 25, 2026Foundations and Core Concepts of PyTorch (Coursera)
January 11, 2030 - August 25, 2026AI for Everyone (Coursera)
January 11, 2030 - August 25, 2026Industry Experience
Travel & Hospitality, Education, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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