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I’m Estee Vargas Nichols, an implementation engineer and security-focused professional with a strong track record in Agile and SDLC, troubleshooting, provisioning, and managing service requests. I thrive on turning complex technical challenges into practical solutions that improve efficiency and customer satisfaction. As a bilingual Spanish/English communicator, I partner with cross-functional teams to align technology with business needs, ensure HIPAA/Hi-Trust compliance, and safeguard data across healthcare and financial services. I have led identity governance, access management, and security governance initiatives while maintaining focus on delivering reliable, user-friendly experiences.…I’m Estee Vargas Nichols, an implementation engineer and security-focused professional with a strong track record in Agile and SDLC, troubleshooting, provisioning, and managing service requests. I thrive on turning complex technical challenges into practical solutions that improve efficiency and customer satisfaction. As a bilingual Spanish/English communicator, I partner with cross-functional teams to align technology with business needs, ensure HIPAA/Hi-Trust compliance, and safeguard data across healthcare and financial services. I have led identity governance, access management, and security governance initiatives while maintaining focus on delivering reliable, user-friendly experiences.

Estee Vargas Nichols

Project Manager, Data Analyst, UX Designer, +3

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I’m Estee Vargas Nichols, an implementation engineer and security-focused professional with a strong track record in Agile and SDLC, troubleshooting, provisioning, and managing service requests. I thrive on turning complex technical challenges into practical solutions that improve efficiency and customer satisfaction. As a bilingual Spanish/English communicator, I partner with cross-functional teams to align technology with business needs, ensure HIPAA/Hi-Trust compliance, and safeguard data across healthcare and financial services. I have led identity governance, access management, and security governance initiatives while maintaining focus on delivering reliable, user-friendly experiences.…I’m Estee Vargas Nichols, an implementation engineer and security-focused professional with a strong track record in Agile and SDLC, troubleshooting, provisioning, and managing service requests. I thrive on turning complex technical challenges into practical solutions that improve efficiency and customer satisfaction. As a bilingual Spanish/English communicator, I partner with cross-functional teams to align technology with business needs, ensure HIPAA/Hi-Trust compliance, and safeguard data across healthcare and financial services. I have led identity governance, access management, and security governance initiatives while maintaining focus on delivering reliable, user-friendly experiences.

Available to hire

I’m Estee Vargas Nichols, an implementation engineer and security-focused professional with a strong track record in Agile and SDLC, troubleshooting, provisioning, and managing service requests. I thrive on turning complex technical challenges into practical solutions that improve efficiency and customer satisfaction.

As a bilingual Spanish/English communicator, I partner with cross-functional teams to align technology with business needs, ensure HIPAA/Hi-Trust compliance, and safeguard data across healthcare and financial services. I have led identity governance, access management, and security governance initiatives while maintaining focus on delivering reliable, user-friendly experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Implementation Engineer at TAD PGS, Inc., Adecco Group

March 31, 2025 - March 31, 2025

Provided first-line technical support and troubleshooting for hardware, software, and network-related issues. Assisted with installation, configuration, and maintenance of computer systems, peripherals, and software applications. Managed and maintained the organization’s network infrastructure, including routers, switches, and wireless access points. Implemented and maintained data backup and disaster recovery solutions. Collaborated with cross-functional teams to identify and implement technology solutions to improve efficiency and productivity. Installed and maintained VOIP systems, RFID access controls, and security camera networks; CCTV cabling, rack setup, and endpoint provisioning for new/existing users. Performed network administration, user support, and project management.

Access Management Consultant at Baptist Health/iMethods

September 30, 2023 - September 30, 2023

Led a comprehensive access management initiative improving user provisioning efficiency by 16% across four departments, supporting streamlined software implementation and enhancing operational workflows. Implemented advanced security protocols and troubleshooting to reduce unauthorized access incidents by 20%, ensured regulatory compliance and protected patient data. Collaborated with IT teams to refine identity governance processes, reducing access-related errors by 10% and supporting service request execution. Conducted risk assessments to identify vulnerabilities and inform robust access control strategies. Regular QA reviews, enhancements, regression testing during Workday releases. Tracked and defined SLAs, maintained quality objectives, and supported governance.

Bi-lingual Sr. Security Technical – Business Analyst Team Lead at BCBSFL/Guidewell

January 31, 2023 - January 31, 2023

Directed a diverse team of 40 analysts, improving project delivery timelines by 10% and supporting security implementations and service request management. Developed bilingual training programs, improving customer-facing communications by 35%. Analyzed data trends to strengthen risk assessment frameworks, reducing operational risks by 15% annually. Led information governance; migration to a new security information system, reducing incident response times by one hour per event. Authored compliance reports for internal/external auditors; maintained alignment between technical implementations and business requirements. Roles included data auditing, Workday transactions handling, SAM, HIPAA/PHI/PII compliance, and access governance (Hi-Trust, SOC1, SOC2).

Sr. Bi-lingual System Analyst I at First Coast Service Options

July 31, 2012 - July 31, 2012

Collaborated with cross-functional teams to translate business needs into technical specs, contributing to reduced project turnaround time and successful software/ service implementations. Led 100+ training sessions to boost user adoption; developed system documentation; streamlined data analysis using Excel/SQL; established testing protocols for contact center technologies and processes; supported troubleshooting and service request resolution. Experience with ACD, IVR, CTI, and WFM systems; performed automated validation and test script creation; managed onboarding and elevated access requests; supported Workday tasks and timesheets; ensured HIPAA/PHI/PII compliance.