Available to hire
Hi, I’m Esther Olamide Oluwafemi, a Social Media Manager and Customer Support Specialist passionate about helping brands build strong online relationships and deliver excellent customer experiences. I specialize in managing social media pages, engaging audiences, and creating strategies that boost visibility and growth.
With experience handling inbound and outbound communications, managing CRM systems, and coordinating digital engagement across multiple platforms, I ensure every interaction reflects the brand’s voice and values. My work blends empathy, creativity, and data-driven strategies to turn every challenge into an opportunity for connection and growth.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Yoruba
Fluent
Portuguese
Intermediate
Work Experience
Volunteer – Food Preparation & Community Support at LBV Portugal (Legião da Boa Vontade)
May 1, 2025 - November 10, 2025Assisted in daily kitchen operations, meal preparation, and distribution of meals. Supported team efficiency while maintaining hygiene standards.
Volunteer – Food Preparation & Community Support at LBV Portugal (Legião da Boa Vontade)
May 1, 2025 - PresentAssisted with meal preparation, daily kitchen operations, and meal distribution. Supported community team efficiency while maintaining hygiene standards.
Volunteer – Food Preparation & Community Support at LBV Portugal (Legião da Boa Vontade)
May 1, 2025 - PresentAssisted with meal preparation, daily kitchen operations, and meal distribution. Supported community team efficiency while maintaining hygiene standards.
Remote Customer Service & Social Media Associate at ElevateCX (Customer Experience)
April 1, 2025 - November 10, 2025Delivered personalized support by actively listening, resolving inquiries, and providing tailored solutions for account-related issues, service requests, and product information. Ensured customer satisfaction by following up on unresolved cases, escalating when necessary, and maintaining accurate CRM records. Managed social media engagement, responded to inquiries, and created engaging content to boost online presence and foster trust.
Remote Customer Service & Social Media Associate at ElevateCX (Customer Experience)
April 1, 2025 - PresentProvide personalized customer support through active listening and tailored solutions. Resolve account issues, service requests, and product inquiries. Maintain accurate CRM records after each interaction. Manage social media engagement, respond to inquiries, and strengthen customer trust. Create content to improve communication and online presence.
Remote Customer Service & Social Media Associate at ElevateCX (Customer Experience)
April 1, 2025 - PresentProvide personalized customer support through active listening and tailored solutions. Resolve account issues, service requests, and product inquiries. Maintain accurate CRM records after each interaction. Manage social media engagement, respond to inquiries, and strengthen customer trust. Create content to improve communication and online presence.
Customer Service & Social Media Manager at Visionary Frontline
January 31, 2025 - January 31, 2025Managed inquiries and service requests across WhatsApp, Instagram, and email. Resolved complaints, handled product/service questions, and scheduled client interactions. Maintained accurate CRM records and ensured timely responses. Designed and implemented content strategies, growing online engagement by 40%.
Customer Service & Social Media Manager at Visionary Frontline
January 31, 2025 - August 29, 2025Handled customer inquiries via WhatsApp, Instagram, and email. Resolved complaints, provided product/service support, and scheduled interactions. Managed CRM records ensuring accuracy and timely responses. Developed and executed content strategies, increasing engagement by 40%.
Customer Service & Social Media Manager at Visionary Frontline
January 31, 2025 - August 29, 2025Handled customer inquiries via WhatsApp, Instagram, and email. Resolved complaints, provided product/service support, and scheduled interactions. Managed CRM records ensuring accuracy and timely responses. Developed and executed content strategies, increasing engagement by 40%.
Front Desk Customer Service Representative at Rontex Hotel
January 31, 2024 - January 31, 2024Handled check-ins, check-outs, and reservations via phone and email. Managed guest complaints, performed call transfers, and ensured satisfaction. Maintained records with CRM tools and upsold hotel services.
Front Desk Customer Service Representative at Rontex Hotel
January 31, 2024 - August 29, 2025Managed guest check-ins, check-outs, and reservations. Resolved guest complaints and ensured satisfaction. Maintained CRM records and promoted hotel services.
Front Desk Customer Service Representative at Rontex Hotel
January 31, 2024 - August 29, 2025Managed guest check-ins, check-outs, and reservations. Resolved guest complaints and ensured satisfaction. Maintained CRM records and promoted hotel services.
Client Support Associate at ClearLine Consulting
July 31, 2021 - August 29, 2025Onboarded clients, scheduled service appointments, and resolved escalations. Reduced complaints by 40% through proactive support. Trained new staff in communication and data handling. Maintained client records and CRM accuracy.
Client Support Associate at ClearLine Consulting, Nigeria
July 1, 2021 - July 1, 2021Onboarded new clients and scheduled service appointments. Resolved escalations and reduced complaints by 40% through proactive support. Trained new staff on communication and data handling. Maintained CRM records and client files.
Client Support Associate at ClearLine Consulting
July 1, 2021 - August 29, 2025Onboarded clients, scheduled service appointments, and resolved escalations. Reduced complaints by 40% through proactive support. Trained new staff in communication and data handling. Maintained client records and CRM accuracy.
Client Relations Assistant at ESA Opasina & Co. Accounting Firm
February 28, 2019 - August 29, 2025Responded to client inquiries via phone, email, and in person. Handled confidential data entry and ensured database accuracy. Supported account setup and prepared client reports.
Client Relations Assistant at ESA Opasina & Co. Accounting Firm
February 28, 2019 - August 29, 2025Responded to client inquiries via phone, email, and in person. Handled confidential data entry and ensured database accuracy. Supported account setup and prepared client reports.
Client Relations Assistant at ESA Opasina & Co. Accounting Firm, Nigeria
February 1, 2019 - February 1, 2019Responded to client inquiries via phone, email, and in person. Handled confidential data entry and maintained database accuracy. Supported account setup and prepared reports for meetings.
Education
Bachelor of Science in Business Education (Accounting) at Tai Solarin University of Education
January 1, 2016 - January 1, 2021Bachelor of Science in Business Education (Accounting) at Tai Solarin University of Education
January 1, 2016 - January 1, 2021Bachelor of Science in Business Education (Accounting) at Tai Solarin University of Education, Nigeria
January 1, 2016 - January 1, 2021Qualifications
Professional Certification in Project Management
January 1, 2021 - January 1, 2022Professional Certification in Project Management
January 1, 2021 - January 1, 2022Project Management Certification
January 1, 2021 - January 1, 2022Industry Experience
Travel & Hospitality, Non-Profit Organization, Professional Services, Retail, Software & Internet, Media & Entertainment, Education
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
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