ETIM OKON UBUO

Provided front-desk, patient support, and administrative services in a primary healthcare setting. Registered patients, maintained medical records, and organized healthcare documentation. Recorded and tracked operational information to support daily facility activities. Managed revenue collection, processed payments, and accurately recorded daily financial transactions, issuing receipts and responding to payment-related patient inquiries. Supported routine administrative operations through accurate record-keeping, attention to detail, and efficient handling of information.

Resolved 60+ customer inquiries weekly by providing timely, accurate, solution-focused support across phone, email, and live chat. Handled sensitive and challenging customer conversations professionally while maintaining a positive customer experience. Maintained accurate CRM records and customer documentation, ensuring follow-ups and account information were properly recorded. Guided customers through available services and next steps by actively listening and providing clear personalized information. Followed up on customer concerns and coordinated with relevant teams to support timely resolution while meeting response-time and quality standards.

Managed social media accounts and supported consistent content publishing across TikTok, Facebook, and Instagram. Planned content schedules and coordinated the production and delivery of social media materials. Monitored audience engagement, content performance, and platform trends. Maintained brand consistency in visual presentation, messaging, and online communication, and supported social media growth through content optimization and audience-focused strategies.