I help executives, entrepreneurs, and busy founders delegate with complete confidence. With 6+ years of experience in corporate investigations, business management, and strategic ops, I don't just clear your inbox—I help you optimize how your business runs. Core Services:Advanced Research & Due Diligence: OSINT research, vendor/client screening, background analysis, and market trends. Business Operations: SOP development, process improvement, project tracking, and SLA management. Executive Admin: Confidential reporting, client communications, schedule management, and report generation. Backed by a Master’s in Management (Cum Laude) and a double degree in Psychology, I deliver fast, accurate, and structured results with zero fluff. Let's chat!

Eugene Floyd Lontoh

I help executives, entrepreneurs, and busy founders delegate with complete confidence. With 6+ years of experience in corporate investigations, business management, and strategic ops, I don't just clear your inbox—I help you optimize how your business runs. Core Services:Advanced Research & Due Diligence: OSINT research, vendor/client screening, background analysis, and market trends. Business Operations: SOP development, process improvement, project tracking, and SLA management. Executive Admin: Confidential reporting, client communications, schedule management, and report generation. Backed by a Master’s in Management (Cum Laude) and a double degree in Psychology, I deliver fast, accurate, and structured results with zero fluff. Let's chat!

Available to hire

I help executives, entrepreneurs, and busy founders delegate with complete confidence. With 6+ years of experience in corporate investigations, business management, and strategic ops, I don’t just clear your inbox—I help you optimize how your business runs. Core Services:Advanced Research & Due Diligence: OSINT research, vendor/client screening, background analysis, and market trends. Business Operations: SOP development, process improvement, project tracking, and SLA management. Executive Admin: Confidential reporting, client communications, schedule management, and report generation. Backed by a Master’s in Management (Cum Laude) and a double degree in Psychology, I deliver fast, accurate, and structured results with zero fluff. Let’s chat!

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Language

English
Advanced
Indonesian
Fluent
German
Beginner

Work Experience

Founder & Lead Investigator at EFL Associates
January 1, 2022 - Present
Established and directs a specialist investigation practice advising corporate clients on vendor due diligence, fraud risk, and subject profiling across B2B and B2C contexts in Indonesia. Conducts structured OSINT investigations using open-source databases, social media analysis, corporate registry cross-referencing, and digital footprint mapping. Develops compliance frameworks aligned with Indonesia’s PDP Law (2019) and IT/Electronic Information Law to ensure methods meet legal and ethical standards. Produces written intelligence reports and risk assessments for law firm and corporate decision-makers, translating findings into actionable recommendations. Holds highest-tier investigation & security accreditation and national professional investigation/security certifications in Indonesia.
Director & Business Owner at EFL Pur i Sakti
January 1, 2019 - Present
Directed full P&L of a security outsourcing operation (~IDR 1 billion monthly revenue) managing contracts, client relationships, and field personnel across multiple deployment sites. Redesigned the client deployment process, reducing operational steps from 11 to 9 and cutting deployment timelines by two weeks by eliminating redundant recruitment and training stages. Improved client retention from 80% to 95% through enhanced SLA management and service quality improvements. Managed a structured wind-down of contracts scheduled to complete by 2027 to shift resources toward investigation practice.
Digital Marketing Specialist at Gulaku (FMCG)
January 1, 2017 - January 1, 2019
Built strategic partnerships, including one that drove a 30% expansion in market reach across digital channels. Grew customer repeat purchase rate to 70% via targeted email marketing and promotional campaign management on marketplace platforms. Applied psychological and behavioral principles (with a background in psychology) to consumer segmentation and campaign optimization.

Education

Master of Management — Strategic Management at BINUS University (AACSB Accreited)
January 1, 2022 - November 1, 2024
Bachelor of Psychology — Double Degree Programme at The University of Queensland & Universitas Indonesia
January 1, 2015 - July 1, 2017

Qualifications

Gada Utama — Highest-tier licensed investigation & security accreditation (POLRI-regulated)
January 1, 2020 - July 24, 2026
BNSP — Investigation & Security Management certification
January 1, 2020 - July 24, 2026

Industry Experience

Professional Services, Financial Services, Manufacturing, Consumer Goods, Agriculture & Mining, Transportation & Logistics, Wholesale & Distribution