Eugene Floyd Lontoh

Established and directs a specialist investigation practice advising corporate clients on vendor due diligence, fraud risk, and subject profiling across B2B and B2C contexts in Indonesia. Conducts structured OSINT investigations using open-source databases, social media analysis, corporate registry cross-referencing, and digital footprint mapping. Develops compliance frameworks aligned with Indonesia’s PDP Law (2019) and IT/Electronic Information Law to ensure methods meet legal and ethical standards. Produces written intelligence reports and risk assessments for law firm and corporate decision-makers, translating findings into actionable recommendations. Holds highest-tier investigation & security accreditation and national professional investigation/security certifications in Indonesia.

Directed full P&L of a security outsourcing operation (~IDR 1 billion monthly revenue) managing contracts, client relationships, and field personnel across multiple deployment sites. Redesigned the client deployment process, reducing operational steps from 11 to 9 and cutting deployment timelines by two weeks by eliminating redundant recruitment and training stages. Improved client retention from 80% to 95% through enhanced SLA management and service quality improvements. Managed a structured wind-down of contracts scheduled to complete by 2027 to shift resources toward investigation practice.

Built strategic partnerships, including one that drove a 30% expansion in market reach across digital channels. Grew customer repeat purchase rate to 70% via targeted email marketing and promotional campaign management on marketplace platforms. Applied psychological and behavioral principles (with a background in psychology) to consumer segmentation and campaign optimization.