Eunice Muema

Led full-cycle technical recruiting for Web3, Blockchain, DeFi, and Smart Contract developer roles for US client companies. Sourced candidates via LinkedIn, job boards, referrals, and niche Web3 communities; maintained a warm pipeline of 200+ pre-vetted engineers. Conducted technical screenings focused on smart contract experience, blockchain architecture, and communication skills, achieving an 80% pass-through rate to client technical screens. Coordinated interviews across US/EU/APAC time zones and maintained a 95% candidate show-up rate. Partnered with leadership to define role requirements, compensation benchmarks, and employer branding in a competitive Web3 market.

Developed actuarial risk models for insurance and lending clients to quantify exposure, price risk, and forecast losses for underwriting decisions. Cleaned and validated 10,000+ records with 99.9% accuracy; built data dictionaries and QC checks to ensure data integrity. Designed automated Excel dashboards using pivot tables, macros, and dynamic charts, reducing reporting time by 40% and enabling same-day executive visibility. Translated actuarial outputs into pricing, reserves, and growth strategy by partnering with founders and CFOs, delivering board-ready reports up to 3 days faster than prior processes.

Led strategic operations management for a high-volume postal hub processing 500+ daily transactions across mail, parcels, payments, and customer service operations. Directed and mentored 15+ operational staff, establishing SOPs, performance dashboards, and team development programs. Delivered a 40% operational efficiency improvement through workflow re-engineering, process automation, and digitization of legacy systems. Managed vendor relationships, cash reconciliation, compliance, and risk management; achieved zero audit findings for three consecutive years and improved service metrics, including 35% lower customer wait times, 45% fewer complaints, and 30% staff retention increase.