I am an experienced Operations and Data Analytics professional with 8+ years of experience in operations management, administration, business support, process coordination, reporting, and service delivery. Throughout my career, I have been responsible for managing day-to-day operations, coordinating teams and resources, maintaining records and documentation, supporting recruitment and onboarding, coordinating vendors and service providers, monitoring quality and compliance, and ensuring smooth and efficient business operations. In my previous role as an Operations Manager, I developed strong experience in team coordination, workforce management, operational planning, customer and stakeholder communication, quality assurance, documentation, and process improvement. I have worked in fast-paced environments where organization, problem-solving, accountability, and the ability to manage multiple priorities are essential. Alongside my operations experience, I have developed strong data and reporting capabilities, with practical knowledge of Microsoft Excel, SQL, Power BI, Tableau, and Python. I have created KPI and MIS reports, dashboards, data visualizations, and management reports to identify trends, monitor performance, and support data-driven decision-making. I hold a B.Tech in Electronics and Communication Engineering and a Postgraduate qualification in Artificial Intelligence and Machine Learning. I am also continuously developing my skills in data analytics, business intelligence, process improvement, and technology. What makes me stand out is the combination of practical operations experience and analytical skills. I can understand operational challenges from a business perspective while also using data to identify opportunities, improve processes, monitor KPIs, and support better decisions. I am a reliable, organized, adaptable, and results-oriented professional who enjoys taking ownership, solving problems, working with people, and continuously improving the way businesses operate. I am open to opportunities in Operations Management, Business Support, Project Coordination, Data Analytics, MIS/Reporting, Business Analysis, and related roles where I can contribute my experience and continue to grow professionally.

Eva Rapheal

I am an experienced Operations and Data Analytics professional with 8+ years of experience in operations management, administration, business support, process coordination, reporting, and service delivery. Throughout my career, I have been responsible for managing day-to-day operations, coordinating teams and resources, maintaining records and documentation, supporting recruitment and onboarding, coordinating vendors and service providers, monitoring quality and compliance, and ensuring smooth and efficient business operations. In my previous role as an Operations Manager, I developed strong experience in team coordination, workforce management, operational planning, customer and stakeholder communication, quality assurance, documentation, and process improvement. I have worked in fast-paced environments where organization, problem-solving, accountability, and the ability to manage multiple priorities are essential. Alongside my operations experience, I have developed strong data and reporting capabilities, with practical knowledge of Microsoft Excel, SQL, Power BI, Tableau, and Python. I have created KPI and MIS reports, dashboards, data visualizations, and management reports to identify trends, monitor performance, and support data-driven decision-making. I hold a B.Tech in Electronics and Communication Engineering and a Postgraduate qualification in Artificial Intelligence and Machine Learning. I am also continuously developing my skills in data analytics, business intelligence, process improvement, and technology. What makes me stand out is the combination of practical operations experience and analytical skills. I can understand operational challenges from a business perspective while also using data to identify opportunities, improve processes, monitor KPIs, and support better decisions. I am a reliable, organized, adaptable, and results-oriented professional who enjoys taking ownership, solving problems, working with people, and continuously improving the way businesses operate. I am open to opportunities in Operations Management, Business Support, Project Coordination, Data Analytics, MIS/Reporting, Business Analysis, and related roles where I can contribute my experience and continue to grow professionally.

Available to hire

I am an experienced Operations and Data Analytics professional with 8+ years of experience in operations management, administration, business support, process coordination, reporting, and service delivery. Throughout my career, I have been responsible for managing day-to-day operations, coordinating teams and resources, maintaining records and documentation, supporting recruitment and onboarding, coordinating vendors and service providers, monitoring quality and compliance, and ensuring smooth and efficient business operations.

In my previous role as an Operations Manager, I developed strong experience in team coordination, workforce management, operational planning, customer and stakeholder communication, quality assurance, documentation, and process improvement. I have worked in fast-paced environments where organization, problem-solving, accountability, and the ability to manage multiple priorities are essential.

Alongside my operations experience, I have developed strong data and reporting capabilities, with practical knowledge of Microsoft Excel, SQL, Power BI, Tableau, and Python. I have created KPI and MIS reports, dashboards, data visualizations, and management reports to identify trends, monitor performance, and support data-driven decision-making.

I hold a B.Tech in Electronics and Communication Engineering and a Postgraduate qualification in Artificial Intelligence and Machine Learning. I am also continuously developing my skills in data analytics, business intelligence, process improvement, and technology.

What makes me stand out is the combination of practical operations experience and analytical skills. I can understand operational challenges from a business perspective while also using data to identify opportunities, improve processes, monitor KPIs, and support better decisions.

I am a reliable, organized, adaptable, and results-oriented professional who enjoys taking ownership, solving problems, working with people, and continuously improving the way businesses operate. I am open to opportunities in Operations Management, Business Support, Project Coordination, Data Analytics, MIS/Reporting, Business Analysis, and related roles where I can contribute my experience and continue to grow professionally.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner

Language

English
Advanced
Malayalam
Fluent
Hindi
Advanced
Tamil
Advanced
Telugu
Advanced

Work Experience

Operations Manager at ONES TECHNOLOGIES LLC
August 1, 2024 - Present
Lead operational activities for web application projects, ensuring coordination between Development, QA, DevOps, and Deployment teams. Manage software development lifecycles including sprint planning, task distribution, resource management, and delivery monitoring. Supervise IT infrastructure, servers, cloud platforms, communication systems, and network operations for security, stability, and maximum uptime. Develop operational procedures, coding/testing practices, release management, and version control standards. Coordinate multidisciplinary teams across web, mobile, and customized software development. Manage procurement and vendor relationships for cloud solutions, software subscriptions, development platforms, and communication hardware. Produce operational reports, KPI dashboards, and performance updates for senior management, and drive workflow optimization and automation. Support recruitment, onboarding, staff development, and performance evaluations.
Operational Officer at Golden Altima Cleaning Services
August 1, 2019 - May 1, 2024
Conducted document verification and audits to ensure accuracy, compliance, and proper record management. Maintained operational and quality-related documentation and managed digital filing, document archiving, and retrieval systems. Trained employees on document control procedures and compliance requirements. Prepared weekly and monthly operational reports for management review. Performed electronic backup and secure archival of project and company documents. Coordinated document submission, closure, and handover processes to senior management. Managed HR documentation, employee records, policy updates, and staff onboarding activities.
Software Quality Assurance Analyst at Programers International
December 1, 2017 - June 1, 2019
Developed test plans, test cases, and QA strategies based on project requirements and functional specifications. Prepared and maintained QA documentation, testing procedures, and defect reports. Performed manual and automated testing to identify software defects, performance issues, and system errors. Logged and tracked bugs using defect tracking/issue management tools. Conducted regression, integration, compatibility, functional, and security testing to ensure application quality and stability.
Senior Operational Officer at AEGIS LTD (RELIANCE JIO)
June 1, 2016 - November 1, 2017
Provided online customer support and technical assistance for Jio application users while ensuring high service quality. Monitored CRM activities, maintained customer records, and ensured compliance with operational standards. Assisted in training, coaching, and performance improvement programs for customer service agents. Conducted team development sessions and implemented continuous training initiatives to enhance productivity and efficiency.
Process Executive at INFOSYS BPO LTD
March 1, 2015 - April 1, 2016
Provided training, guidance, and operational support for new team members to ensure smooth onboarding and process understanding. Performed quality checks on US Bank legal letters, customer records, and data modification activities to maintain accuracy and compliance. Managed documentation, information records, and process-related reports to support decision-making. Led special client projects using SAP LMA tools and collaborated with cross-functional teams to resolve operational discrepancies.

Education

Post Graduate in Artificial Intelligence & Machine Learning at The University of Texas, Austin
September 1, 2021 - April 1, 2023
B.Tech in Electronics and Communication Engineering at JNTU Kakinada, Andhra Pradesh, India
May 1, 2010 - June 1, 2014

Qualifications

Data Analysis Project Certification
January 11, 2030 - August 18, 2026
Human Resource Management Certification
January 11, 2030 - August 18, 2026
Operations Management Certification
January 11, 2030 - August 18, 2026

Industry Experience

Software & Internet, Telecommunications, Healthcare, Professional Services, Retail
    HR Dataset Analysis (attendance/performance/attrition insights)

    Designed a Tableau dashboard analyzing employee attendance, performance
    ratings, and attrition trends. Applied calculated fields and visual analytics to
    uncover workforce patterns and high-risk attrition groups. Delivered insights that
    supported HR planning, employee engagement strategies, and organizational
    decision-making.

    Healthcare – Patient Satisfaction Analysis (waiting time & satisfaction trends)

    Developed an interactive Power BI dashboard to evaluate patient satisfaction and
    waiting-time efficiency across healthcare units. Transformed and modeled patient
    feedback data using Power Query and DAX measures. Identified service
    bottlenecks and satisfaction drivers, enabling data-driven improvements in patient
    experience.

    Restaurant Sales Dataset Analysis (daily sales & transactions by branches)

    Analyzed multi-branch restaurant sales using Excel to identify revenue trends,
    peak hours, and transaction patterns. Cleaned and structured raw datasets using
    advanced formulas, PivotTables, and data validation techniques. Built visual
    dashboards to compare branch performance and support operational decision
    making.