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Hi, I’m Evalyn Njagi, a data analyst with a strong background in statistical modeling, forecasting, and process optimization. I turn raw data into meaningful insights using Python, SQL, Power BI, and Excel. I’m highly effective at building automated dashboards, improving data quality, and collaborating with cross-functional teams to support strategic decision-making. I’m driven to apply analytics to strengthen technology, business, and operational excellence across organizations.…Hi, I’m Evalyn Njagi, a data analyst with a strong background in statistical modeling, forecasting, and process optimization. I turn raw data into meaningful insights using Python, SQL, Power BI, and Excel. I’m highly effective at building automated dashboards, improving data quality, and collaborating with cross-functional teams to support strategic decision-making. I’m driven to apply analytics to strengthen technology, business, and operational excellence across organizations.

Evalyn Njagi

Data Visualizer, Brand Designer, Data Analyst, +1

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Hi, I’m Evalyn Njagi, a data analyst with a strong background in statistical modeling, forecasting, and process optimization. I turn raw data into meaningful insights using Python, SQL, Power BI, and Excel. I’m highly effective at building automated dashboards, improving data quality, and collaborating with cross-functional teams to support strategic decision-making. I’m driven to apply analytics to strengthen technology, business, and operational excellence across organizations.…Hi, I’m Evalyn Njagi, a data analyst with a strong background in statistical modeling, forecasting, and process optimization. I turn raw data into meaningful insights using Python, SQL, Power BI, and Excel. I’m highly effective at building automated dashboards, improving data quality, and collaborating with cross-functional teams to support strategic decision-making. I’m driven to apply analytics to strengthen technology, business, and operational excellence across organizations.

Available to hire

Hi, I’m Evalyn Njagi, a data analyst with a strong background in statistical modeling, forecasting, and process optimization. I turn raw data into meaningful insights using Python, SQL, Power BI, and Excel.

I’m highly effective at building automated dashboards, improving data quality, and collaborating with cross-functional teams to support strategic decision-making. I’m driven to apply analytics to strengthen technology, business, and operational excellence across organizations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Junior Data Analyst at Data Science East Africa

October 1, 2024 - Present

Designed and maintained ETL pipelines to collect and clean multi-source data, ensuring 100% accuracy and consistency. Developed automated Power BI dashboards that reduced manual reporting time by 40% and improved KPI visibility. Conducted market trends and customer analysis to guide product and business decisions. Translated technical data insights into actionable recommendations for customer support and IT teams. Implemented data standardization processes that improved reliability of integrated data sets.

Helpdesk and IT support at Xtranet Communications

September 1, 2022 - June 30, 2024

Analyzed resolved customer and IT support issues by analyzing service logs, tickets, and system performance data to reduce downtime by 15%. Built Excel and Power BI dashboards to track SLA, ticket resolution times, and network performance for faster issue escalation. Collaborated with finance and technical teams to troubleshoot recurring service faults, achieving a 10% drop in recurring issues. Prepared clear reports and visual summaries to support management decisions and improve service delivery.

Customer Service at Xtranet Communications

November 1, 2021 - August 31, 2022

Cleaned and responded to client issues by logging tickets, troubleshooting basic technical problems, and escalating unresolved cases. Cleaned and organized support ticket data, improving issue classification accuracy and trend tracking. Assisted with data validation and updates to ensure accurate information in help desk and BI systems. Helped prepare weekly support and operational reports that guided workflow improvements and staffing decisions.