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I’m an administrative and customer service specialist from Lagos, Nigeria. HIPAA certified professional with over five years of experience keeping high volume operations running like clockwork. In my work within the healthcare and administrative sectors, I’ve managed over 40 daily inquiries while maintaining a 99% accuracy rate in CRM data entry and records management. I take pride in being the person who can boost team productivity by 15% and cut document retrieval times in half through smart, organized filing systems. What really makes me different is my "initiative driven" approach; I don’t just check off tasks, I look for ways to make the whole system better. I’ve successfully cut response times by 20% by identifying recurring bottlenecks and streamlining digital workflows. I love bringing a mix of high level precision and a friendly, proactive energy to every project I touch to ensure everything is not just done, but truly optimized. Employment and project experience: Customer Service & Administrative Associate Ejovyl Pharmacy & Stores February 2023 - Present Customer Experience & Pharmacy Care Associate Medplus Pharmacy Limited October 2021 - November 2022 Customer Support & Administrative Associate Skylife Standard Pharmacy April 2019 - September 2019 Administrative Assistant David Livingstone Ventures March 2015 - September 2015…I’m an administrative and customer service specialist from Lagos, Nigeria. HIPAA certified professional with over five years of experience keeping high volume operations running like clockwork. In my work within the healthcare and administrative sectors, I’ve managed over 40 daily inquiries while maintaining a 99% accuracy rate in CRM data entry and records management. I take pride in being the person who can boost team productivity by 15% and cut document retrieval times in half through smart, organized filing systems. What really makes me different is my "initiative driven" approach; I don’t just check off tasks, I look for ways to make the whole system better. I’ve successfully cut response times by 20% by identifying recurring bottlenecks and streamlining digital workflows. I love bringing a mix of high level precision and a friendly, proactive energy to every project I touch to ensure everything is not just done, but truly optimized. Employment and project experience: Customer Service & Administrative Associate Ejovyl Pharmacy & Stores February 2023 - Present Customer Experience & Pharmacy Care Associate Medplus Pharmacy Limited October 2021 - November 2022 Customer Support & Administrative Associate Skylife Standard Pharmacy April 2019 - September 2019 Administrative Assistant David Livingstone Ventures March 2015 - September 2015

Evelyn Idahosa

Audio Transcriber, Writer, Social Media Freelancer

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I’m an administrative and customer service specialist from Lagos, Nigeria. HIPAA certified professional with over five years of experience keeping high volume operations running like clockwork. In my work within the healthcare and administrative sectors, I’ve managed over 40 daily inquiries while maintaining a 99% accuracy rate in CRM data entry and records management. I take pride in being the person who can boost team productivity by 15% and cut document retrieval times in half through smart, organized filing systems. What really makes me different is my "initiative driven" approach; I don’t just check off tasks, I look for ways to make the whole system better. I’ve successfully cut response times by 20% by identifying recurring bottlenecks and streamlining digital workflows. I love bringing a mix of high level precision and a friendly, proactive energy to every project I touch to ensure everything is not just done, but truly optimized. Employment and project experience: Customer Service & Administrative Associate Ejovyl Pharmacy & Stores February 2023 - Present Customer Experience & Pharmacy Care Associate Medplus Pharmacy Limited October 2021 - November 2022 Customer Support & Administrative Associate Skylife Standard Pharmacy April 2019 - September 2019 Administrative Assistant David Livingstone Ventures March 2015 - September 2015…I’m an administrative and customer service specialist from Lagos, Nigeria. HIPAA certified professional with over five years of experience keeping high volume operations running like clockwork. In my work within the healthcare and administrative sectors, I’ve managed over 40 daily inquiries while maintaining a 99% accuracy rate in CRM data entry and records management. I take pride in being the person who can boost team productivity by 15% and cut document retrieval times in half through smart, organized filing systems. What really makes me different is my "initiative driven" approach; I don’t just check off tasks, I look for ways to make the whole system better. I’ve successfully cut response times by 20% by identifying recurring bottlenecks and streamlining digital workflows. I love bringing a mix of high level precision and a friendly, proactive energy to every project I touch to ensure everything is not just done, but truly optimized. Employment and project experience: Customer Service & Administrative Associate Ejovyl Pharmacy & Stores February 2023 - Present Customer Experience & Pharmacy Care Associate Medplus Pharmacy Limited October 2021 - November 2022 Customer Support & Administrative Associate Skylife Standard Pharmacy April 2019 - September 2019 Administrative Assistant David Livingstone Ventures March 2015 - September 2015

Available to hire

Lagos, Nigeria

I’m an administrative and customer service specialist from Lagos, Nigeria.

HIPAA certified professional with over five years of experience keeping high volume operations running like clockwork. In my work within the healthcare and administrative sectors, I’ve managed over 40 daily inquiries while maintaining a 99% accuracy rate in CRM data entry and records management. I take pride in being the person who can boost team productivity by 15% and cut document retrieval times in half through smart, organized filing systems.

What really makes me different is my “initiative driven” approach; I don’t just check off tasks, I look for ways to make the whole system better. I’ve successfully cut response times by 20% by identifying recurring bottlenecks and streamlining digital workflows. I love bringing a mix of high level precision and a friendly, proactive energy to every project I touch to ensure everything is not just done, but truly optimized.

Employment and project experience:
Customer Service & Administrative Associate Ejovyl Pharmacy & Stores
February 2023 - Present

Customer Experience & Pharmacy Care Associate Medplus Pharmacy Limited
October 2021 - November 2022

Customer Support & Administrative Associate Skylife Standard Pharmacy
April 2019 - September 2019

Administrative Assistant David Livingstone Ventures
March 2015 - September 2015

Skills

ChatGPT

Childrens Book Illustration

Freelance Gig

Microsoft Office

AI Data Labelling

Experience Level

ChatGPT

Expert

Childrens Book Illustration

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Service & Administrative Associate at Ejovyl Pharmacy & Stores

February 6, 2023 - Present

• Managed 40+ customer inquiries daily via phone and email, providing accurate and empathetic solutions. • Scheduled appointments, coordinated consultations, and maintained digital records to improve workflow efficiency by 15%. • Ensured compliance and data accuracy by double-checking records and updating CRM systems, reducing errors by 30%. • Assisted pharmacists with inventory management and reporting using digital tracking systems, and supporting operational efficiency. • Proactively identified recurring customer issues and suggested process improvements, increasing resolution speed by 20%. • Assisted in onboarding new interns and staff on CRM and workflow processes, reducing onboarding time and improving efficiency by 15%.

Customer Experience & Pharmacy Care Associate at Medplus Pharmacy Limited

October 5, 2021 - November 11, 2022

• Updated CRM records, digital logs, and compliance documents with 99% accuracy. • Supported process improvement initiatives, contributing to smoother customer experiences. • Provided customer support across email, phone and online platforms, assisting 40+ clients daily. • Supported onboarding of new clients and trained team members on CRM and workflow processes, improving adoption by 20%. • Verified customer data and transactions, reducing errors by 25%.

Customer Support & Administrative Associate at Skylife Standard Pharmacy

April 2, 2019 - September 13, 2019

• Enhanced customer request tracking, reducing response time by 25% and improving patient satisfaction. • Organized and maintained filing systems, cutting document retrieval time by 50%. • Updated CRM systems, maintained accurate customer files, and handled 15–20 daily customer requests with a 95% resolution rate. • Coordinated scheduling and workflow documentation, improving team efficiency by 10%.

Administrative Assistant at David Livingstone Ventures

March 2, 2015 - September 11, 2015

• Organized and maintained filing systems, reducing document retrieval time by 50%. • Managed daily administrative tasks including scheduling, documentation, and online communication. • Streamlined supplier records and office workflows, improving overall procurement and administrative efficiency by 15%.