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Journalist and writer with a Master’s degree in political science and a strong storytelling instinct—clear writing with real impact. Known for meeting deadlines, finishing work on time, and staying motivated and disciplined. Experienced across multiple fields and countries, including customer-facing and content work in several languages. Adaptable, quick to learn, and comfortable troubleshooting technical issues and producing editorial and marketing content.…Journalist and writer with a Master’s degree in political science and a strong storytelling instinct—clear writing with real impact. Known for meeting deadlines, finishing work on time, and staying motivated and disciplined. Experienced across multiple fields and countries, including customer-facing and content work in several languages. Adaptable, quick to learn, and comfortable troubleshooting technical issues and producing editorial and marketing content.

Linda Ritaoja

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Journalist and writer with a Master’s degree in political science and a strong storytelling instinct—clear writing with real impact. Known for meeting deadlines, finishing work on time, and staying motivated and disciplined. Experienced across multiple fields and countries, including customer-facing and content work in several languages. Adaptable, quick to learn, and comfortable troubleshooting technical issues and producing editorial and marketing content.…Journalist and writer with a Master’s degree in political science and a strong storytelling instinct—clear writing with real impact. Known for meeting deadlines, finishing work on time, and staying motivated and disciplined. Experienced across multiple fields and countries, including customer-facing and content work in several languages. Adaptable, quick to learn, and comfortable troubleshooting technical issues and producing editorial and marketing content.

Available to hire

Journalist and writer with a Master’s degree in political science and a strong storytelling instinct—clear writing with real impact. Known for meeting deadlines, finishing work on time, and staying motivated and disciplined.

Experienced across multiple fields and countries, including customer-facing and content work in several languages. Adaptable, quick to learn, and comfortable troubleshooting technical issues and producing editorial and marketing content.

Skills

Copywriting

Leadership

SEO Copywriting

Experience Level

Copywriting

Expert

Language

Swedish

Fluent

Finnish

Fluent

English

Advanced

German

Intermediate

Italian

Intermediate

French

Beginner

Work Experience

Technical Support (Broadband internet and TV via fiber/satellite) at Allente Nordic

April 1, 2023 - May 31, 2024

Swedish customer support for broadband internet and TV services via fiber and satellite. Troubleshooting CPE, routers and digital boxes. Handling activation/deactivation of signals in technical portals and reporting technical issues. Correcting bills/subscriptions and selling new subscriptions and services.

Customer Support at AXA Partners

March 1, 2020 - September 30, 2021

Handled travel and health insurance matters. Provided customer support in Swedish, Norwegian and English, including assistance processes and client guidance.

Content Writer / Customer Support at iGaming (online casinos and sports betting) — Igaming / Kindred

January 1, 2016 - April 30, 2019

Created content in Swedish, Finnish and English for iGaming platforms. Also provided customer support in Swedish, Finnish and English.

Translation (public administration) — Swedish into Finnish/Swedish (mostly Finnish to Swedish) at AVI (Etelä-Suomen Aluehallintovirasto, Regional Administrative Agencies)

February 1, 2013 - July 31, 2014

Journalism and translation work for a regional administrative agency, including translations of tourism texts for Visit Finland and work involving public administration documentation.

Journalism and Translation at Futuvision (GBTimes)

February 1, 2011 - June 30, 2012

Articles and radio programmes about China in Swedish and English. Translation of tourism texts for Visit Finland.

Coordinator (asylum seekers' centre) at Red Cross (SOS Hinaus / Centre coordination)

January 1, 2009 - December 31, 2010

Coordinated activities at an asylum seekers’ centre for the Red Cross, supporting operational needs and service delivery.

Customer Service / Sales Leads (calls) at Bestseller and Tricontes (insurance/software lead generation)

March 1, 2008 - September 30, 2009

Outbound calls to create sales leads in insurance and software. Worked with clients Autodesk, Tricontes and Red Hat using Swedish and English.

Customer Support / Complaints processing / Online marketing at Auto Europe Deutschland

September 1, 2007 - June 30, 2008

Car rentals’ bookings and customer support in Finnish, Swedish and English. Processed complaints and supported online marketing such as newsletters.

Journalism and Translation at Wärtsilä

September 1, 2002 - December 31, 2003

Substituting and freelancing for local paper work (Swedish) plus journalism and translation tasks for an engineering company in Swedish, Finnish and English.