Available to hire
A dedicated and adaptable Computing Systems graduate with experience in customer service, business operations, and administrative support. Detail-oriented and empathetic, with a proven ability to analyse data, identify service inefficiencies, and support improvements. Confident working both independently and as part of a team, with a strong commitment to delivering high-quality outcomes. Seeking to leverage my skills and business acumen in an Administrative Assistant role to contribute to strategic objectives and enhance organisational performance.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Complaints Accounts Manager at Foundever (SSE Energy Solutions)
April 30, 2025 - October 14, 2025Investigated over 200 customer complaints; improved systems to reduce complaints by 15%. Collaborated with three teams to gather insights, troubleshoot systemic issues, and drive process improvements that increased customer satisfaction by 22%. Initiated four strategic improvement initiatives to roll out across three departments.
Complaints Accounts Manager at Foundever (SSE Energy Solutions)
April 1, 2025 - October 14, 2025Helped investigate over 200 customer complaints, improved systems to reduce customer complaints by 15%. Collaborated with 3 teams to gather insights, troubleshoot systemic issues, and drive process improvements that improve customer satisfaction by 22%. Initiated 4 different strategic improvement initiatives to roll out throughout 3 departments.
Complaints Accounts Manager at Foundever (SSE Energy Solutions)
April 1, 2025 - September 9, 2025Helped investigate over 200 customer complaints, improved systems to reduce customer complaints by 15%. Collaborated with 3 teams to gather insights, troubleshoot systemic issues, and drive process improvements that improve customer satisfaction by 22%. Initiated 4 different strategic improvement initiatives to roll out throughout 3 departments.
Complaints Accounts Manager at Foundever (SSE Energy Solutions)
April 1, 2025 - September 9, 2025Investigated over 200 customer complaints; improved systems to reduce complaints by 15%; collaborated with three teams to gather insights and drive process improvements that increased customer satisfaction by 22%; initiated four strategic improvement initiatives across three departments.
Customer Service Advisor at Foundever (SSE Energy Solutions)
November 30, 2024 - October 14, 2025Reduced customer query resolution time by two working days by implementing a priority system. Implemented software tools to track customer interactions, monitor service trends, and maintain detailed account records. Provided clear and empathetic technical support, helping customers navigate issues confidently and enhancing overall satisfaction and trust in the service.
Customer Service Advisor at Foundever (SSE Energy Solutions)
November 1, 2024 - October 14, 2025Reduced customer query resolution time by 2 working days by implementing a priority system. Implemented software tools to track customer interactions, monitor service trends, and maintain detailed account records. Provided clear and empathetic technical support, helping customers navigate issues confidently and enhancing overall satisfaction and trust in the service.
Customer Service Advisor at Foundever (SSE Energy Solutions)
November 1, 2024 - September 9, 2025Reduced customer query resolution time by 2 working days by implementing a priority system. Implemented software tools to track customer interactions, monitor service trends, and maintain detailed account records. Provided clear and empathetic technical support, helping customers navigate issues confidently and enhancing overall satisfaction and trust in the service.
Customer Service Advisor at Foundever (SSE Energy Solutions)
November 1, 2024 - September 9, 2025Reduced customer query resolution time by 2 working days by implementing a priority system; implemented software tools to track customer interactions, monitor service trends, and maintain detailed account records; provided clear and empathetic technical support, enhancing overall satisfaction and trust in the service.
Admin Assistant at DA Languages Ltd
June 30, 2024 - October 14, 2025Analyzed booking system data to identify trends and improve the scheduling process for interpreters and clients. Implemented data-driven process improvements based on insights and feedback, enhancing service efficiency.
Admin Assistant at DA Languages Ltd
June 1, 2024 - October 14, 2025Analysed booking system data to identify trends and improve the scheduling process for interpreters and clients. Implemented process improvements based on data insights and feedback, enhancing service efficiency.
Admin Assistant at DA Languages Ltd
June 1, 2024 - September 9, 2025Analysed booking system data to identify trends and improve the scheduling process for interpreters and clients. Implemented process improvements based on data insights and feedback, enhancing service efficiency.
Admin Assistant at DA Languages Ltd
June 1, 2024 - September 9, 2025Analysed booking system data to identify trends and improve the scheduling process for interpreters and clients. Implemented process improvements based on data insights and feedback, enhancing service efficiency.
Student Warden at The Rise
September 30, 2023 - October 14, 2025Resolved after-hours tenant accommodation issues and liaised with emergency services as needed. Assisted the Accommodation Manager with administrative and operational tasks for efficient property management. Tracked and reported complaints to enhance resident satisfaction and response speed.
Student Warden at The Rise
September 1, 2023 - October 14, 2025Resolved after-hours tenant accommodation issues and liaised with emergency services as needed. Assisted the Accommodation Manager with administrative and operational tasks for efficient property management. Tracked and reported complaints to enhance resident satisfaction and response speed. Strengthened organisational and communication skills through real-time problem-solving and precise reporting.
Receptionist & Administrative Assistant at FAHMS Bed and Breakfast
May 1, 2018 - PresentManaged guest bookings, check-ins, and record keeping, maintaining data in Microsoft Excel for monthly tourism reports. Developed and updated Excel tracking systems to monitor occupancy rates and booking trends. Provided assistance with kitchen and hospitality tasks as required. Supported daily operations remotely, ensuring completion of assigned responsibilities.
Receptionist & Administrative Assistant at FAHMS Bed and Breakfast
May 1, 2018 - PresentManaged guest bookings, check-ins, and record keeping, maintaining data in Microsoft Excel for monthly tourism reports. Developed and updated Excel tracking systems to monitor occupancy rates and booking trends. Provided assistance with kitchen and hospitality tasks as required. Supported daily operations remotely, ensuring completion of assigned responsibilities.
Education
Master of Science in Computing Systems at Nottingham Trent University
September 1, 2022 - September 1, 2023Pre-Masters in Computing at Nottingham Trent International College
January 1, 2022 - August 1, 2022Bachelor of Science in Computer Science at University of Leicester
September 1, 2018 - June 1, 2021Master of Science in Computing Systems at Nottingham Trent University
September 1, 2022 - September 1, 2023Pre-Masters in Computing at Nottingham Trent International College
January 1, 2022 - August 1, 2022Bachelor of Science in Computer Science at University of Leicester
September 1, 2018 - June 1, 2021Master of Science in Computing Systems at Nottingham Trent University
September 1, 2022 - September 1, 2023Pre-Masters in Computing at Nottingham Trent International College
January 1, 2022 - August 1, 2022Bachelor of Science in Computer Science at University of Leicester
September 1, 2018 - June 1, 2021Master of Science in Computing Systems at Nottingham Trent University
September 1, 2022 - September 30, 2023Pre-Masters in Computing at Nottingham Trent International College
January 1, 2022 - August 31, 2022Bachelor of Science in Computer Science at University of Leicester
September 1, 2018 - June 30, 2021Qualifications
Industry Experience
Computers & Electronics, Software & Internet, Professional Services, Education, Energy & Utilities, Other, Travel & Hospitality
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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