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I am a proactive and bilingual professional with a Bachelor's in Business Management and advanced experience in digital marketing, e-commerce, and IT support. During my Erasmus exchange semester in Brussels, I deepened my understanding of international market dynamics and collaborated on cross-cultural projects that honed my communication skills. I thrive in fast-paced environments and enjoy teamwork that drives success. My work experience spans diverse roles from IT service desk agent to hospitality positions, where customer satisfaction and efficiency were paramount. I continually strive to improve processes and deliver practical marketing and IT solutions. I am proficient in English and native in French, with strong analytical and interpersonal skills that contribute to my professional growth and adaptability.…I am a proactive and bilingual professional with a Bachelor's in Business Management and advanced experience in digital marketing, e-commerce, and IT support. During my Erasmus exchange semester in Brussels, I deepened my understanding of international market dynamics and collaborated on cross-cultural projects that honed my communication skills. I thrive in fast-paced environments and enjoy teamwork that drives success. My work experience spans diverse roles from IT service desk agent to hospitality positions, where customer satisfaction and efficiency were paramount. I continually strive to improve processes and deliver practical marketing and IT solutions. I am proficient in English and native in French, with strong analytical and interpersonal skills that contribute to my professional growth and adaptability.

Yasmine

Marketer, Digital Marketer, Content Strategist, +2

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I am a proactive and bilingual professional with a Bachelor's in Business Management and advanced experience in digital marketing, e-commerce, and IT support. During my Erasmus exchange semester in Brussels, I deepened my understanding of international market dynamics and collaborated on cross-cultural projects that honed my communication skills. I thrive in fast-paced environments and enjoy teamwork that drives success. My work experience spans diverse roles from IT service desk agent to hospitality positions, where customer satisfaction and efficiency were paramount. I continually strive to improve processes and deliver practical marketing and IT solutions. I am proficient in English and native in French, with strong analytical and interpersonal skills that contribute to my professional growth and adaptability.…I am a proactive and bilingual professional with a Bachelor's in Business Management and advanced experience in digital marketing, e-commerce, and IT support. During my Erasmus exchange semester in Brussels, I deepened my understanding of international market dynamics and collaborated on cross-cultural projects that honed my communication skills. I thrive in fast-paced environments and enjoy teamwork that drives success. My work experience spans diverse roles from IT service desk agent to hospitality positions, where customer satisfaction and efficiency were paramount. I continually strive to improve processes and deliver practical marketing and IT solutions. I am proficient in English and native in French, with strong analytical and interpersonal skills that contribute to my professional growth and adaptability.

Available to hire

I am a proactive and bilingual professional with a Bachelor’s in Business Management and advanced experience in digital marketing, e-commerce, and IT support. During my Erasmus exchange semester in Brussels, I deepened my understanding of international market dynamics and collaborated on cross-cultural projects that honed my communication skills. I thrive in fast-paced environments and enjoy teamwork that drives success.

My work experience spans diverse roles from IT service desk agent to hospitality positions, where customer satisfaction and efficiency were paramount. I continually strive to improve processes and deliver practical marketing and IT solutions. I am proficient in English and native in French, with strong analytical and interpersonal skills that contribute to my professional growth and adaptability.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

French

Fluent

English

Advanced

Work Experience

Bartender | Waitress | Cashier at Crosteria

January 31, 2023 - August 19, 2025

Delivered excellent customer service in a busy environment managing multiple tables and orders. Recommended items to boost sales and managed inventory to ensure availability and reduce waste.

French-Speaking Service Desk Agent at Unisys Company

January 31, 2023 - August 19, 2025

Provided first-level IT support, resolving hardware and software issues to ensure high customer satisfaction. Escalated complex problems to Level 2 support with detailed documentation. Contributed to improving service desk processes, increasing efficiency and resolution rates.

Bartender | Waitress | Cashier at Lokum Bistro

February 28, 2022 - August 19, 2025

Engaged with customers ensuring timely delivery of food and beverages and accurate processing of payments. Collaborated with kitchen staff to maintain food safety and service quality. Trained new staff to enhance team cohesion and service standards.

Telemarketer at Urban Call Center

January 31, 2020 - August 19, 2025

Answered calls from potential customers, building rapport and addressing inquiries. Persuaded clients to purchase services and followed up to ensure client satisfaction and resolve account issues.

Accountant at Promoprint

January 31, 2018 - August 19, 2025

Issued invoices, managed payments, and maintained cash flow. Monitored expenses ensuring financial accuracy within budget. Streamlined accounting processes to improve department efficiency.