I’m a results-driven EdTech professional with expertise in Project Management, Academic Operations, Customer Success, and Learning Experience Design. My work focuses on delivering scalable learning programs, streamlining education delivery systems, and enhancing learner engagement across fast-paced digital learning environments. Currently, I work as a Project Manager – Curriculum Delivery & Academic Operations at NxtWave, where I lead the end-to-end rollout of academic programs. I manage scheduling, stakeholder management, and curriculum management and execution across cohorts while collaborating with academic, tech, content, and learner experience teams. My responsibilities include implementing SOPs, maintaining dashboards, analyzing curriculum engagement, managing escalations, and supporting instructor hiring and onboarding. Previously, at Academically.com, I served as a Senior Executive – Operations & Customer Success, overseeing the delivery of live sessions, masterclasses, and orientation programs. I managed stakeholder coordination, customer onboarding, platform optimization, and tutor performance tracking through structured operations and learner feedback. At BYJU’S, I worked as a Senior Academic Specialist – Operations and Academic Specialist – Learning & Development. I handled academic delivery for 1,000+ classes, supported doubt-clearing sessions, led onboarding and training for tutors, and contributed to academic planning and data reporting through dashboards and structured feedback. As a freelance Content & Program Development Consultant, I’ve built end-to-end programs for leadership, DEI, and HR development. I designed structured modules, mapped blended learning journeys, configured LMS content, and introduced gamified elements like quizzes and reflection prompts.

Faisal Pathan

I’m a results-driven EdTech professional with expertise in Project Management, Academic Operations, Customer Success, and Learning Experience Design. My work focuses on delivering scalable learning programs, streamlining education delivery systems, and enhancing learner engagement across fast-paced digital learning environments. Currently, I work as a Project Manager – Curriculum Delivery & Academic Operations at NxtWave, where I lead the end-to-end rollout of academic programs. I manage scheduling, stakeholder management, and curriculum management and execution across cohorts while collaborating with academic, tech, content, and learner experience teams. My responsibilities include implementing SOPs, maintaining dashboards, analyzing curriculum engagement, managing escalations, and supporting instructor hiring and onboarding. Previously, at Academically.com, I served as a Senior Executive – Operations & Customer Success, overseeing the delivery of live sessions, masterclasses, and orientation programs. I managed stakeholder coordination, customer onboarding, platform optimization, and tutor performance tracking through structured operations and learner feedback. At BYJU’S, I worked as a Senior Academic Specialist – Operations and Academic Specialist – Learning & Development. I handled academic delivery for 1,000+ classes, supported doubt-clearing sessions, led onboarding and training for tutors, and contributed to academic planning and data reporting through dashboards and structured feedback. As a freelance Content & Program Development Consultant, I’ve built end-to-end programs for leadership, DEI, and HR development. I designed structured modules, mapped blended learning journeys, configured LMS content, and introduced gamified elements like quizzes and reflection prompts.

Available to hire

I’m a results-driven EdTech professional with expertise in Project Management, Academic Operations, Customer Success, and Learning Experience Design. My work focuses on delivering scalable learning programs, streamlining education delivery systems, and enhancing learner engagement across fast-paced digital learning environments.

Currently, I work as a Project Manager – Curriculum Delivery & Academic Operations at NxtWave, where I lead the end-to-end rollout of academic programs. I manage scheduling, stakeholder management, and curriculum management and execution across cohorts while collaborating with academic, tech, content, and learner experience teams. My responsibilities include implementing SOPs, maintaining dashboards, analyzing curriculum engagement, managing escalations, and supporting instructor hiring and onboarding.

Previously, at Academically.com, I served as a Senior Executive – Operations & Customer Success, overseeing the delivery of live sessions, masterclasses, and orientation programs. I managed stakeholder coordination, customer onboarding, platform optimization, and tutor performance tracking through structured operations and learner feedback.

At BYJU’S, I worked as a Senior Academic Specialist – Operations and Academic Specialist – Learning & Development. I handled academic delivery for 1,000+ classes, supported doubt-clearing sessions, led onboarding and training for tutors, and contributed to academic planning and data reporting through dashboards and structured feedback.

As a freelance Content & Program Development Consultant, I’ve built end-to-end programs for leadership, DEI, and HR development. I designed structured modules, mapped blended learning journeys, configured LMS content, and introduced gamified elements like quizzes and reflection prompts.

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Language

English
Fluent

Work Experience

Content & Program Development Consultant at AWill HR Consulting Services LLP
February 1, 2025 - Present
Spearheaded content strategy and development for leadership, behavioral, DEI, HR, and learning initiatives; aligned learning objectives with client needs; led end-to-end program architecture and delivery; oversaw content management for training programs and LMS; automated content submission and tracking to improve operational efficiency.
Senior Executive - Operations & Customer Success at BYJU'S
October 1, 2023 - July 1, 2025
Led operations and customer success initiatives in EdTech, including onboarding alignment, content & program development, and learner experience enhancements; integrated learning objectives with client needs and led cross-functional collaboration to ensure smooth delivery of programs.
Senior Academic Specialist - Operations at BYJU'S
November 1, 2021 - August 1, 2023
Led onboarding of 1,000+ online classes for grades 4–10; drove on-boarding, content architecture, and session delivery; demonstrated strong leadership and cross-functional collaboration to ensure high-quality learning experiences.
Academic Specialist / Learning & Development Specialist at BYJU'S
January 1, 2021 - November 1, 2021
Delivered end-to-end onboarding for batches of learners; planned and implemented learning & development activities; aligned learning objectives with client needs and learner progress.
Quality Supervisor at Laxmi Magnico Components & Forging Pvt Ltd
July 1, 2020 - September 1, 2020
Managed quality control process for in-process line work in automobile crankshaft manufacturing; conducted regular inspections and audits; collaborated closely with manufacturing personnel to address issues in a timely manner.
Content Creator at Self-employed / YouTube, Instagram, LinkedIn
July 1, 2020 - Present
Built and managed a personal brand focused on career development content; grew to 5,000+ followers on LinkedIn and 1,000+ subscribers on YouTube; created engaging short- and long-form content for job search, interview prep, and professional growth.

Education

Bachelor's in Electrical Electronics & Power Engineering at P.E.S College of Engineering
January 11, 2030 - June 1, 2020
Diploma in Electrical Engineering at P.E.S Polytechnic
January 11, 2030 - May 1, 2017
Post Graduate Diploma in Business Administration (Operations) at Symbiosis Centre for Distance Learning
January 11, 2030 - December 1, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Software & Internet, Professional Services, Media & Entertainment

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