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Final year Business Management student at the University of Sheffield, graduating in July 2026. Three years hospitality experience, skilled in customer engagement, teamwork, upselling and promotions, with a proven ability to enhance guest experiences and support business growth by running social media accounts. Recognised for social media expertise and digital content creation, complemented by a personal social media presence reflecting creativity and awareness of online brand trends. Highly motivated to build a career in marketing.…Final year Business Management student at the University of Sheffield, graduating in July 2026. Three years hospitality experience, skilled in customer engagement, teamwork, upselling and promotions, with a proven ability to enhance guest experiences and support business growth by running social media accounts. Recognised for social media expertise and digital content creation, complemented by a personal social media presence reflecting creativity and awareness of online brand trends. Highly motivated to build a career in marketing.

Faith Dickla Ng’ondya

Marketing Strategist, Social Media Manager, Content Creator, +2

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Final year Business Management student at the University of Sheffield, graduating in July 2026. Three years hospitality experience, skilled in customer engagement, teamwork, upselling and promotions, with a proven ability to enhance guest experiences and support business growth by running social media accounts. Recognised for social media expertise and digital content creation, complemented by a personal social media presence reflecting creativity and awareness of online brand trends. Highly motivated to build a career in marketing.…Final year Business Management student at the University of Sheffield, graduating in July 2026. Three years hospitality experience, skilled in customer engagement, teamwork, upselling and promotions, with a proven ability to enhance guest experiences and support business growth by running social media accounts. Recognised for social media expertise and digital content creation, complemented by a personal social media presence reflecting creativity and awareness of online brand trends. Highly motivated to build a career in marketing.

Available to hire

Final year Business Management student at the University of Sheffield, graduating in July 2026. Three years hospitality experience, skilled in customer engagement, teamwork, upselling and promotions, with a proven ability to enhance guest experiences and support business growth by running social media accounts.

Recognised for social media expertise and digital content creation, complemented by a personal social media presence reflecting creativity and awareness of online brand trends. Highly motivated to build a career in marketing.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Language

Swahili

Fluent

Work Experience

Freelance Social Media Content Creator at Freelance

August 1, 2024 - Present

Create short form video and promotional content for events and lifestyle brands across Instagram and TikTok; analyse engagement metrics to refine posting strategy and improve reach; support an increase in engagement through trend-led content; generate thousands of views across TikTok posts; collaborate directly with founders and small business owners to ensure alignment with brand tone and content created.

Server & Social Media Coordinator at Miller & Carter

November 1, 2022 - Present

Delivered exceptional customer service during high-volume periods, recognised for acquiring most reviews and contributing to high guest satisfaction scores. Managed restaurant’s TikTok account, creating engaging content, tripling follower count, and generating thousands of views. Designed posts to promote offers and new menu changes, boosting bookings. Increased TikTok follower count by 120%. Selected by management to feature in company training videos, demonstrating the company’s new ‘Service Framework’, setting standard for servers nationwide.

Customer Assistant at Morrisons Supermarket

July 1, 2020 - May 1, 2022

Operated tills, handled cash and card transactions; assisted customers with queries and purchases, providing friendly and efficient service; supported team members during peak trading hours, contributing to smooth store operations. Rotated between tills, click & collect order fulfillment and stocking shelves, showing flexibility and adaptability.