Faith Dickla Ng’ondya

Create short form video and promotional content for events and lifestyle brands across Instagram and TikTok; analyse engagement metrics to refine posting strategy and improve reach; support an increase in engagement through trend-led content; generate thousands of views across TikTok posts; collaborate directly with founders and small business owners to ensure alignment with brand tone and content created.

Delivered exceptional customer service during high-volume periods, recognised for acquiring most reviews and contributing to high guest satisfaction scores. Managed restaurant’s TikTok account, creating engaging content, tripling follower count, and generating thousands of views. Designed posts to promote offers and new menu changes, boosting bookings. Increased TikTok follower count by 120%. Selected by management to feature in company training videos, demonstrating the company’s new ‘Service Framework’, setting standard for servers nationwide.

Operated tills, handled cash and card transactions; assisted customers with queries and purchases, providing friendly and efficient service; supported team members during peak trading hours, contributing to smooth store operations. Rotated between tills, click & collect order fulfillment and stocking shelves, showing flexibility and adaptability.